About this role
As a Technical Support Specialist, you will play a key role in providing technical support and maintaining Microsoft SharePoint environments. Your problem-solving skills and expertise will be essential in ensuring efficient operations and effective collaboration within the organization.
Schedule: Monday - Friday 9am - 5pm (40 hours)
**100% on-site, in-person position
Pay range: $22 - $24 per hour
Key Responsibilities
- Set up and configure Microsoft SharePoint environments to support collaboration and document management.
- Maintain and support SharePoint sites to ensure optimal functionality.
- Collaborate with cross-functional teams to understand business requirements and customize SharePoint solutions.
- Troubleshoot and resolve software-related issues, providing timely support to end-users.
- Stay informed about the latest SharePoint and software trends to recommend enhancements.
- Respond to and resolve help desk tickets efficiently.
- Diagnose and troubleshoot software problems using effective problem-solving techniques.
- Work with team members to escalate and resolve complex technical issues.
- Assist in the installation, configuration, and maintenance of software applications.
- Educate end-users on software functionalities and best practices.
- Document and maintain accurate records of all support interactions.
Requirements
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Experience in setting up and maintaining Microsoft SharePoint environments.
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Strong knowledge of SharePoint architecture, configuration, and customization.
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Proficient in software support, troubleshooting, and issue resolution.
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Strong communication skills for interacting with both technical and non-technical stakeholders.
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Ability to work independently and collaboratively in a fast-paced environment.
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Relevant certifications in SharePoint and software support are beneficial.
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Solid understanding of software applications and their functionalities.
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Detail-oriented with strong organizational and multitasking abilities.
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Strong customer service skills.
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Benefits**
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Health Care Plan (Medical, Dental & Vision)
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Retirement Plan (403B, IRA)
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Paid Time Off (Vacation, Sick & Public Holidays)
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Family Leave (Maternity, Paternity)
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Long Term Disability