IT Technician (6 Months Contract) JHB

IT Technician (6 Months Contract) JHB

Company Description At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems. Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and Africa Consulting Services (ACS), which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.

Job Description Join the Africa Technology Services (ATS) division within Deloitte as an IT Technician on a fixed-term contract basis. In this role, you'll be at the heart of our technology support operations, delivering exceptional service to our organisation. You'll work under direct supervision to perform hardware, software, and peripheral updates and repairs within our predefined SLA, whilst troubleshooting and resolving computer systems and peripheral equipment issues across the organisation. Beyond technical fixes, you'll empower end users through adhoc training on system usage, making a real difference to their daily productivity.

We are seeking a candidate with 1 year or more of IT support experience, ideally gained within a large corporate environment, who is ready to grow their technical expertise and make an impact.

What You'll Be Doing

• Build and nurture strong client relationships, becoming a trusted technology partner for our users
• Install and configure standard hardware and software with precision and efficiency
• Maintain a well-organised, professional work environment that reflects our commitment to excellence
• Manage IT service desk administration and filing, ensuring accurate record-keeping and traceability
• Coordinate and manage third-party support calls, acting as the liaison between internal teams and external vendors
• Provide flexible support by covering for colleagues when needed, demonstrating team commitment
• Monitor and maintain SLA compliance (98% target) on ServiceNow, ensuring we consistently meet our service commitments
• Log system details accurately and comprehensively, creating a reliable knowledge base for the team
• Assist with audio-visual setups for organisational events, showcasing your technical versatility

Your Impact

• Provide responsive user support on IT queries relating to hardware and software issues, working under supervision to deliver solutions
• Resolve user queries remotely within agreed SLA timeframes, maximising efficiency and user satisfaction
• Escalate complex issues to technical experts appropriately, demonstrating sound technical judgment
• Ensure seamless user connectivity and system availability across the organisation
• Deliver immediate, effective resolutions that keep our teams productive

How You'll Work

• Collaborate effectively with the ATS team to close calls swiftly and efficiently
• Log all calls with complete detail onto our systems, maintaining data integrity
• Track queries through to resolution, ensuring nothing falls through the cracks
• Support team members proactively, fostering a culture of mutual assistance
• Stay informed of risk management practices within your area of expertise, aligned with Deloitte policies and processes
• Transfer knowledge to users on Microsoft Office Suite, IT processes, and procedures, empowering them to work independently

What We're Looking For

• Sound technical knowledge of Microsoft Office Suite and operating systems
• Advanced knowledge of networks, IT infrastructure, and applications
• Strong communication skills and a genuine desire to help others succeed
• Attention to detail and commitment to maintaining accurate records
• Ability to work collaboratively and adapt to changing priorities

Qualifications

• CompTIA A+ and/or N+ certification

• Minimum 1 year of IT support experience, preferably within a large corporate environment

• Desirable Qualifications

• Microsoft MCSA (Microsoft Certified Solutions Associate) certification

• Experience with ServiceNow or similar IT service management platforms

• Proven track record of delivering excellent customer service in a technical support role

• Additional Information

• Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.