About this role
IT Systems & Technical Manager Sacramento, CA
CDW is seeking an experienced IT Systems & Technical Manager to lead IT operations, infrastructure, technical support, and service delivery for a multi-site organization. This is a hands-on leadership role responsible for managing IT staff, overseeing vendors, driving operational excellence, and ensuring a high level of service across the business.
Responsibilities
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Lead and mentor IT support, systems, and infrastructure teams.
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Oversee Help Desk operations, ticket management, escalations, SLAs, KPIs, and user satisfaction metrics.
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Manage day-to-day IT operations, including systems maintenance, upgrades, asset management, and support services.
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Drive process improvements, automation, documentation, and service delivery excellence.
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Partner with business stakeholders and vendors to ensure reliable, secure, and effective technology services.
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Serve as the escalation point for complex technical and operational issues.
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Required Qualifications
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5-10+ years of experience in IT Operations, Systems Administration, Infrastructure, or Technical Support.
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2-5+ years of experience managing IT support, help desk, or infrastructure teams.
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Strong background supporting and administering Microsoft 365, Azure, and Entra ID environments.
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Experience owning Help Desk operations, service delivery metrics, SLAs, KPIs, and continuous improvement initiatives.
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Proven ability to manage vendors, service providers, and escalated technical issues.
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Strong understanding of IT infrastructure, endpoint management, system administration, and support operations.
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Excellent leadership, communication, and stakeholder management skills.
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Preferred Qualifications
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ITIL and/or ITSM experience.
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Experience with cloud technologies, SaaS platforms, identity and access management, and endpoint management.
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Experience supporting hybrid and distributed workforces.
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Background in process improvement, operational excellence, and service management.
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Travel
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Up to 50% travel to various organizational locations, including Sacramento and Irvine.
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If you have a strong Microsoft infrastructure background, experience leading support and infrastructure teams, and a passion for delivering exceptional IT services, we'd like to hear from you.