About this role
IT Systems Support Analyst
About the job IT Systems Support Analyst
WE ARE HIRING: IT Systems Support Engineer
Location: Colombo 04, Sri Lanka
Employment Type: Full-Time
Work Arrangement: Hybrid
Industry: Information Technology & Business Consulting
About the Role
Our client is seeking a passionate and technically skilled IT Systems Support Engineer to join a global IT team supporting a cloud-based virtual infrastructure environment across the APAC region.
The successful candidate will be responsible for Microsoft 365 administration, Azure cloud management, remote systems administration, infrastructure support, and end-user support services. This role is ideal for a technology enthusiast who enjoys problem-solving, learning new technologies, and supporting users in a dynamic international environment.
Key Responsibilities
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IT Support & Service Delivery
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Provide remote end-user support for hardware, software, applications, and system-related issues.
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Troubleshoot technical problems and coordinate escalations with vendors and support partners when required.
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Resolve support tickets and alerts within agreed service levels and operational deadlines.
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Provide timely updates and ensure efficient resolution of user issues.
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Escalate unresolved technical issues appropriately and proactively.
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Microsoft 365 & Cloud Administration
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Administer Microsoft 365 environments and related cloud services.
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Manage Microsoft Entra ID (Azure Active Directory), user accounts, groups, and device administration.
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Configure and manage Microsoft Intune policies and endpoint security settings.
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Manage SharePoint Online, OneDrive, Exchange Online, and Microsoft Teams environments.
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Support operating system patching and third-party application updates.
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Administer Hyper-V environments and Azure Cloud virtual machines.
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Systems & Infrastructure Administration
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Support LAN infrastructure and remote systems administration activities.
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Monitor system performance and infrastructure health.
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Assist in maintaining secure and reliable computing environments.
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Participate in troubleshooting network, server, and infrastructure-related issues.
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IT Asset & License Management
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Manage the lifecycle of IT assets, including inventory tracking and device allocation.
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Maintain accurate asset records and monitor asset status across locations.
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Manage software subscriptions and user licensing, particularly Microsoft licenses.
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Support license allocation, monitoring, and optimization activities.
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Application Support & Projects
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Support installation, configuration, maintenance, and upgrades of business applications.
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Assist with technical evaluations and system enhancement initiatives.
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Participate in IT implementation projects and technology improvement initiatives.
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Contribute to the adoption of new technologies and business solutions.
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Documentation & Process Improvement
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Maintain System Administration documentation and standard operating procedures.
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Update FAQs, support documentation, and technical records.
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Contribute to process improvements and operational efficiency initiatives.
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Support knowledge-sharing activities across the IT team.
Requirements
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Degree or Higher National Diploma in Information Technology, Computer Networks, Information Systems, or a related discipline.
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Minimum 2 years of experience in a similar IT support or systems administration role.
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Hands-on experience administering Microsoft 365 environments.
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Experience supporting cloud platforms, SaaS applications, infrastructure systems, and remote users.
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Knowledge of:
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Microsoft 365 Administration
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Microsoft Entra ID (Azure AD)
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Microsoft Intune
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Exchange Online
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SharePoint Online
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OneDrive for Business
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Microsoft Teams
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Hyper-V
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Microsoft Azure
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Associate-level certifications in Microsoft 365, Azure, or Windows Server technologies will be an added advantage.
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Experience with at least one networking or security platform such as Cisco, Sophos, or Fortinet.
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Exposure to AWS, Google Cloud, IBM Cloud, or Linux administration will be advantageous.
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Strong troubleshooting and technical problem-solving skills.
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Excellent verbal and written communication skills in English.
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Strong customer service orientation and stakeholder management skills.
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Ability to prioritize tasks and manage workloads effectively.
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Self-motivated, proactive, and eager to learn new technologies.
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Working Hours
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Aligned to Australian Eastern Standard Time
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4:30 AM – 1:30 PM Sri Lanka Time
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Ready to take your career to new heights?
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We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!
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Our client is looking for a skilled individual to fill the role of IT Systems Support Engineer.
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Apply now and see how you can be the perfect fit for this exclusive position!