About this role
Role Purpose
Provide operational IT support and systems coordination for the Film Studio asset, ensuring the availability, reliability, security, and day-to-day usability of business and operational systems supporting studio operations. The role supports a lean OpCo environment through hands-on asset-level coordination with centralized IT teams, vendors, and end users across activation and steady-state operations.
Key Responsibilities
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Provide day-to-day IT operational support and user assistance across the Film Studio asset.
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Support implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructure.
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Coordinate booking systems, operational reporting tools, access-related systems, and business productivity platforms required for asset operations.
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Monitor IT incidents, service requests, recurring issues, and system performance metrics, ensuring timely escalation and resolution.
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Coordinate with centralized IT teams and external service providers to ensure service continuity and standards compliance.
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Support cybersecurity controls, user access management, password and account administration, and data protection requirements.
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Ensure operational readiness of IT infrastructure and user environments ahead of activation milestones, tenant onboarding, workshops, and events.
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Support hardware, software, network, and connectivity troubleshooting activities across office and operational environments.
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Maintain IT asset inventory, license trackers, system documentation, user records, and operational logs.
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Support implementation of new technologies and future digital solutions that improve operational efficiency and user experience.
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Coordinate technology support requirements for workshops, events, partners, and tenant-facing activation activities.
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Monitor system availability and escalate critical operational issues affecting service continuity.
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Support disaster recovery, backup coordination, and business continuity preparedness in line with corporate standards.
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Ensure compliance with corporate IT governance, security standards, and access control protocols.
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Support end-user training, onboarding, and adoption of approved operational systems.
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Requirements
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Bachelor’s degree in Information Technology, Computer Science, or related field.
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4–6 years of IT operations, systems support, or service desk experience.
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Experience supporting operational assets, hospitality, entertainment, events, or other service-intensive environments preferred.
Key Competencies
- IT operations support
- Systems coordination
- Troubleshooting
- Vendor coordination
- Service management