IT / SYSTEMS OFFICER

IT / SYSTEMS OFFICER

E.Ekesons Transport Company Limited seeks a competent, trustworthy and hands-on IT/Systems Officer to manage and support its booking platforms, business intelligence systems, fleet technology, payment integrations and operational data infrastructure. The position is central to protecting revenue, maintaining data integrity, improving operational visibility and providing management with accurate information for timely decision-making. This is not merely a general IT-support position. The successful candidate must demonstrate practical competence in booking systems, data analysis, dashboard reporting, systems integration, application support and technology-enabled revenue control.

Key Responsibilities

The IT/Systems Officer will:

• Administer and support the company’s online booking and transport management systems.

• Monitor bookings, payments, ticket issuance, seat inventory, manifests, cancellations, refunds and trip closures.

• Identify and report booking irregularities, revenue leakages, duplicate tickets, unauthorized transactions and suspicious system activities.

• Reconcile booking-system reports with payment-gateway, bank, terminal, operational and accounts records.

• Produce daily exception reports highlighting discrepancies, unusual transactions and potential revenue losses.

• Develop and maintain management dashboards covering:

• Passenger and cargo revenue

• Route and terminal performance

• Vehicle and trip profitability

• Seat occupancy and load factors

• Online, POS, transfer and cash collections

• Fuel consumption and vehicle efficiency

• Fleet availability, downtime and maintenance

• Customer complaints and service performance

• Staff and terminal productivity

• Support websites, booking applications, databases, APIs, payment gateways and third-party integrations.

• Liaise with software developers, vendors and service providers to resolve faults and implement approved improvements.

• Support GPS tracking, vehicle telematics, CCTV, dashcams, fuel-monitoring systems and other fleet technologies.

• Detect and report unauthorized interference with fleet-monitoring or company technology equipment.

• Create and manage user accounts, access rights and approval levels based on authorized job responsibilities.

• Promptly deactivate or restrict the access of transferred, suspended or disengaged personnel.

• Maintain system audit trails, backups, cybersecurity controls, password policies and data-recovery procedures.

• Provide technical support to terminals, booking personnel, customer-service staff and management.

• Train employees on the correct use of approved booking, reporting and fleet-management systems.

• Maintain an accurate register of IT equipment, software licences, user accounts and assigned devices.

• Recommend practical technology improvements that reduce fraud, improve efficiency and strengthen profitability.

• Prepare clear daily, weekly and monthly systems-performance reports for management.

• Digital Platform Responsibilities

The officer will provide technical support for the company’s website and approved social-media accounts, including:

• Account security and access control.

• Password administration and two-factor authentication.

• Website, analytics, tracking-pixel and platform integrations.

• Social-media performance data for management dashboards.

• Technical support to the Digital Marketing, Content & Customer Engagement Officer.

• The IT/Systems Officer will not have primary responsibility for photography, videography, creative scripting, graphic design, daily social-media posting or community engagement.

• Application Deadline

• 20 October 2026

• Summary

• Vacancy: 1

• Age: 25 - 30 years

• Location: LAGOS

• Salary: ₦200,000–₦350,000

• Experience: 2 years

• Published: 29 August 2026

Requirements

Education

• A degree or professional qualification in Computer Science, Information Technology, Software Engineering, Data Analytics, Management Information Systems or a related discipline.

• Experience/Skills

• At least three years’ relevant experience in IT systems, business intelligence, booking platforms, fintech, logistics technology, fleet systems or a related environment. Practical competence in Power BI or an equivalent dashboard and reporting platform. Strong Microsoft Excel skills, including formulas, PivotTables, reconciliation, data validation and reporting. Experience supporting web applications, databases, APIs, payment gateways or enterprise systems. Working knowledge of SQL and database concepts. Understanding of user-access control, cybersecurity, backups and data-protection practices. Experience with GPS tracking, telematics, CCTV, dashcams or fleet-management systems will be an advantage. Strong analytical, investigative and problem-solving ability. Good written and verbal communication skills.

• Additional Requirements

• The ideal candidate must be: Honest and able to handle confidential operational and financial information. Detail-oriented and capable of identifying unusual transaction patterns. Proactive and able to resolve problems with minimal supervision. Commercially aware and able to connect technology performance with revenue and operational results. Firm in enforcing approved access-control and data-security procedures. Available to respond to critical booking or systems failures outside normal working hours when necessary.

• Required Competence

• Practical Assessment Shortlisted applicants may be required to: Analyse a sample booking and revenue dataset. Build or interpret a basic BI dashboard. Identify transaction discrepancies and control weaknesses. Demonstrate knowledge of booking platforms, APIs, payment gateways and fleet-tracking systems. Present a short technology-improvement plan for a transport and logistics company.

• Responsibilities & Context

• The officer will provide technical support for the company’s website and approved social-media accounts, including: Account security and access control. Password administration and two-factor authentication. Website, analytics, tracking-pixel and platform integrations. Social-media performance data for management dashboards. Technical support to the Digital Marketing, Content & Customer Engagement Officer. The IT/Systems Officer will not have primary responsibility for photography, videography, creative scripting, graphic design, daily social-media posting or community engagement.

Qualifications and Experience

• Applicants should possess: A degree or professional qualification in Computer Science, Information Technology, Software Engineering, Data Analytics, Management Information Systems or a related discipline. At least three years’ relevant experience in IT systems, business intelligence, booking platforms, fintech, logistics technology, fleet systems or a related environment. Practical competence in Power BI or an equivalent dashboard and reporting platform. Strong Microsoft Excel skills, including formulas, PivotTables, reconciliation, data validation and reporting. Experience supporting web applications, databases, APIs, payment gateways or enterprise systems. Working knowledge of SQL and database concepts. Understanding of user-access control, cybersecurity, backups and data-protection practices. Experience with GPS tracking, telematics, CCTV, dashcams or fleet-management systems will be an advantage. Strong analytical, investigative and problem-solving ability. Good written and verbal communication skills.

• Personal Attributes

• Compensation & Other Benefits

• The monthly remuneration range is ₦200,000–₦350,000, subject to the candidate’s experience, creative portfolio, content-production competence and demonstrated ability to generate measurable commercial results. Appointment will be subject to portfolio review, practical assessment, background checks, reference verification and an initial probationary period.

• Employment Status

• Full Time

• Job Location

• LAGOS