IT Systems Engineer

IT Systems Engineer

Description

• Job Title: IT Systems Engineer

• Team: Information Technology

• Location: Hybrid in New York (NYC), preferably or Chicago (IL)

• Employment Type: Full-time

• FLSA Classification: Exempt

• Start Date: ASAP

• About Braven

• Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.

• We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation.

• Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

• To learn more, take a look at Braven’s Jobs.

About the Role

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an IT Systems Engineer who will own the administration of Braven’s core collaboration and productivity platforms and drive the automation that removes friction from internal team workflows. As a member of the IT team, you will administer tools like Jira Service Management, Slack, and Zoom, and partner closely with the IT Systems Architect on infrastructure-level decisions while independently owning the collaboration tooling and automation layer.

This role is on the IT team and reports directly to the Head of Workplace Technology & Operations.

What You’ll Do

• Collaboration Tools Administration (35%)

• Administer Jira Service Management, including projects, workflows, request types, and automation rules

• Administer Slack and Zoom at an organizational level, including app/integration management and provisioning

• Workflow Automation & Process Improvement (30%)

• Identify manual, repetitive, or inefficient internal workflows and design automated solutions (e.g., Jira automation rules, Okta Workflows, scripting)

• Partner with team leads across the org to translate workflow pain points into automated technical solutions

• Support & Documentation (20%)

• Provide tier 2/3 support for issues escalated from the helpdesk queue related to collaboration platforms

• Develop and maintain documentation for tool configurations, workflows, and automations

• Cross-Functional Technical Partnership (15%)

• Collaborate with the IT Systems Architect on infrastructure and architecture-level decisions that intersect with collaboration tooling

• Coordinate with software vendors to implement new features and evaluate new tools

• Other duties as assigned

Requirements

• Minimum Requirements

• At least 3 years of IT experience, including 1-2 years administering SaaS collaboration platforms (e.g., Jira, Slack, Zoom, Google Workspace, or similar)

• Demonstrated experience designing and building automations or scripted workflows (e.g., Jira automation, Okta Workflows, PowerShell, Python)

• Preferred Qualifications

• Proficiency administering Atlassian Jira/Jira Service Management, including workflow and automation rule design

• Experience administering Slack at an organizational level (admin console, app management, integrations)

• Experience administering Zoom at an organizational level

• Experience with single sign-on and identity administration (e.g., Okta)

• Experience with scripting and automation tools (e.g., PowerShell, Python, JavaScript)

• Track record of identifying and solving internal workflow inefficiencies through technology

• Strong analytical and problem-solving skills with a focus on detail and accuracy

• Ability to explain complex technical concepts to a variety of stakeholders with different technical backgrounds

• Exemplification of Braven’s core values.

• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.

• Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.

• Work Demands

• Ability to work in-person in Chicago (IL) or New York (NYC) 3 days per week, with occasional need to provide onsite support in the New York office

• Travel 2-4 times per year

• Additional Requirements

• Authorized to work in the U.S.

• Braven doesn’t offer employment visa sponsorship

• Location

• We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of our Chicago, Newark, or New York City hub. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week.

• Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.

• More about Braven

• The Problem

• Before the pandemic, only 30% of the 1.3 million low-income or first-generation college students who enrolled each year graduated and secured a strong first job or entered graduate school. That’s more than 900,000 students every single year who weren’t on the path to the American Dream. Now, the number of students whose dreams have been deferred is even greater.

• Our Mission

• The mission of Braven is to empower promising, underrepresented young people—first-generation college students, students from low-income backgrounds, and students of color—with the skills, confidence, experiences and networks necessary to transition from college to strong first jobs, which lead to meaningful careers and lives of impact.

By partnering with large public universities who are working to innovate, Braven:

• Builds cutting-edge career education into the undergraduate experience for low-income and first-generation college students

• Provides students, who often feel disconnected from campus, with a network of supporters and sense of belonging

• Becomes a systemic solution within and across universities to fuel a generation of leaders as diverse as our future demands

• Our Impact

• Braven Fellows are persisting in college and achieving exciting levels of job attainment. Our community of 3300 is seeing exciting success beyond graduation, and before that, on the path to college