IT Systems & Automation Specialist

About Us

The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.

Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.

About the role

We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly.

This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations.

The ideal candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish.

Key Responsibilities

• Provide technical and end-user support for business systems and operational tools.

• Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow.

• Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms.

• Create and maintain reports, dashboards, and data queries to support business decision-making.

• Work with CRM data, workflows, and automations to improve operational processes.

• Support and troubleshoot telephony and call-center systems, including IVR, call routing, and CCaaS platforms.

• Troubleshoot system and integration issues and identify practical solutions.

• Use basic SQL to query and work with data.

• Identify opportunities to automate repetitive tasks and improve operational efficiency.

• Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity.

• Collaborate with technical and non-technical teams to understand their needs and provide effective solutions.

• Manage multiple projects and priorities while maintaining clear communication and follow-through.

• Document processes, solutions, and system changes as needed.

• Requirements

• 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field.

• Hands-on experience supporting business systems, applications, or integrations.

• Experience with Zoho Analytics or similar reporting/BI tools, including reports, dashboards, and data queries.

• Experience with Zoho CRM and Zoho Flow, or similar CRM and workflow automation platforms.

• Experience building or maintaining automations using Pipedream, Make.com, or similar tools.

• Familiarity with telephony and call-center systems, including IVR, call routing, or CCaaS platforms.

• Basic IT and technical troubleshooting skills.

• Basic knowledge of SQL.

• Experience using AI tools such as ChatGPT and/or Claude.

• Advanced English proficiency, with strong reading and speaking skills, for daily communication with English-speaking teams.

• Strong problem-solving skills and the ability to troubleshoot issues independently.

• Ability to work autonomously, take initiative, and proactively identify solutions.

• Adaptability and ability to manage multiple priorities and projects.

• Strong cross-team communication and collaboration skills.

• Preferred:

• Experience working in a BPO, call-center, or other high-volume operational environment.

• Benefits

• 100% remote role for candidates based in Nicaragua or Peru.

• Starting salary of $1,100 USD/month, with payments made in USD through Deel.

• Work Schedule: 9:00 AM–5:00 PM EST, Monday through Friday, plus a half-day on the weekend.

• Work with a collaborative, international team and gain exposure to multiple U.S. entities.

• Opportunity to work with a diverse range of business systems, automation tools, analytics platforms, and telephony technologies.

• Opportunity to grow within a company focused on structure, innovation, and operational excellence.