About this role
Overview
Join our team as a Museum Program Manager and support the U.S. Coast Guard's new National Coast Guard Museum in New London, Connecticut by leading the contractor team that runs day-to-day museum operations. You will direct visitor services, education, volunteer, events and IT/AV support staff, ensure a safe, welcoming, world-class experience for an expected 300,000 visitors a year.
FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment.
**Position is contingent upon contract award
Work Schedule and Location:
On-Site: Full-time, onsite at the National Coast Guard Museum in New London, CT. Two administrators share coverage of all public hours, 363 days a year, so the schedule rotates and includes weekends, holidays and some evening events. No travel required.
Responsibilities
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Monitor and maintain internal and public visitor Wi-Fi networks for high uptime.
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Administer Windows and macOS systems, media servers and single-board computers, including patching and updates.
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Perform backups, restorations and data-protection tasks.
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Process account requests, onboarding and offboarding through approved federal procedures.
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Partner with AV and exhibit technicians to keep digital displays, sensors and interactives working.
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Support live events with streaming, lighting-control and presentation setups.
Qualifications
Required:
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3+ years of systems administration or technical support experience.
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Current CompTIA A+, Network+, or Security+ certification.
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Proficiency administering both Windows and macOS environments.
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Hands-on experience with VLANs, VPNs and Wi-Fi mesh networks, firewalls and cybersecurity basics.
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Ability to pass a federal Tier 1 Public Trust background investigation for a Common Access Card.
Desired:
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Bachelor's degree in computer science, IT, or a related field (experience and certifications may substitute).
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Experience in a museum, library, gallery, public attraction, or other high-uptime setting.
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AWS or Azure certification, or Google Workspace administration.
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AV integration (video walls, touch tables), digital asset management, or disaster recovery experience.
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Skill explaining technology to non-technical staff and volunteers.
Why Join Our Team
At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:
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Health Insurance
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Dental Insurance
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Vision Insurance
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Long-term and Short-term Disability Insurance
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Life Insurance
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401(k) Plan
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Holiday Pay
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Paid Time Off
FWI is an Equal Opportunity Employer, including disability/vets. **
Pay Range
Negotiable