IT System Specialist

Role Overview

We’re seeking a detail-oriented IT Systems Specialist to support global IT operations. This role combines hands-on technical support with ownership of key operational areas like asset management, ticket triage, and documentation. You’ll work closely with the Senior Systems Administrator (USA) and regional IT teams to ensure consistent, scalable support across offices.

Key Responsibilities

• Technical Support (L1/L2)

• Provide end-user support for hardware, software, and SaaS (Jira ticketing)

• Troubleshoot workstations, access issues, and basic networking

• Support onboarding/offboarding (devices, access, setup)

• Deliver onsite/deskside support as needed

• Ticketing & Operations

• Triage and manage global Jira tickets (prioritization, assignment, SLAs)

• Collaborate with regional IT teams to maintain coverage

• Help reduce backlog and support urgent issues

• Asset & Endpoint Management

• Own and maintain global IT asset inventory (Lansweeper)

• Track asset lifecycle (procurement → retirement)

• Improve data accuracy, reporting, and standardization

• Software & Access Governance

• Enforce approved software standards across endpoints

• Track software usage and licensing

• Assist with access reviews and audit readiness

• Documentation & Process Improvement

• Maintain IT knowledge base (runbooks, SOPs, user guides)

• Document and standardize IT processes globally

• Identify and recommend operational improvements

• Required Skills & Experience

• 3–5 years in IT support or IT operations

• Experience with Microsoft 365, Entra ID, Intune

• Familiarity with Jira or similar ticketing tools

• Experience with asset management (Lansweeper preferred)

• Strong troubleshooting and deskside support skills

• Solid understanding of endpoint environments (Windows)

• Clear documentation and organizational skills

• Nice to Have

• Experience improving asset management systems

• Basic scripting (PowerShell, Python)

• Reporting tools (Excel, Power BI)

• What We’re Looking For

• Organized, detail-oriented, and execution-focused

• Strong ownership of systems and data accuracy

• Documentation-first mindset

• Collaborative and proactive communicator

• Compensation & Benefits

• MXN $21,000 – $29,000 gross/month

• Benefits above law (food vouchers, etc.)

• Onsite – Mexico City

• ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

• ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

• Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.