About this role
Description
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Provide day-to-day technical support to local and remote employees for?hardware and software issues on their laptops and mobile devices?. Windows and MAC, Iphone & Android.
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On-site position, 5 days per week in the Austin, TX office
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Assist in various IT functions such as hardware and software inventory and rolling out new systems to end users/groups?. Maintains passwords, data integrity and file system security for the desktop environment.? Manage asset management, inventory management and shipping and receipt of hardware.?
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Assists in maintenance of network equipment, phones, and teleconference equipment.?
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Assists in the support of the computer room and?data center operations arena?.
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Excellent?written and spoken English?
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Fully proficient with the Windows?and?MacOS?operating systems?
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Experience with supporting the Microsoft Office Suite. Extensive experience with Excel, OneNote, Onedrive and SharePoint.
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Thorough?understanding of pc computer hardware and efficient troubleshooting techniques.
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Documentation skills for creating instruction and documenting troubleshooting techniques and solutions for others to follow.
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Ability to communicate highly technical information to both technical and nontechnical personnel?
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High level of accountability and?ability to? perform detailed and technical initiatives from start to finish with minimal supervision?
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Organization skills required.
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Occasional optional travel to our additional office in Austin for support.
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Enable Skills-Based Hiring
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No
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Desired Level of Expertise
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- Junior
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Job Function
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Info Technology