IT System Administrator

IT System Administrator The person holding this position will be responsible for maintaining and optimizing our internal IT infrastructure, supporting primarily on-premises office and production environments, and ensuring the smooth operation of our desktop, network, servers, and communication systems. This role requires strong technical expertise, proactive problem-solving skills, and the ability to collaborate effectively within a team. The candidate will perform most of the following tasks assigned by IT manager. (note#1)

• Provide day-to-day production IT related support such as shopfloor control system, SQL DB, server, desktop, software, account setup, Zebra printer, barcode label design and relevant operation requests.

• Provide internal desktop maintenance support and basic network maintenance, including troubleshooting and resolving issues related to DHCP/DNS.

• Provide IT support to users on hardware, wired and wireless network, application

• Respond promptly to and resolve Microsoft 365 issues at users’ level; Collaborate with Microsoft 365 admin on issue resolution.

• Manage and maintain on-premises domain controllers and deploy/optimize policies.

• Participate in the design and optimization of the architectural framework for various company application systems and maintenance platforms.

• Collaborate with the IT team to assist with other IT operations-related tasks as needed.

• Maintain and update network infrastructure components such as network devices, servers, UPS, server rooms, cabling per site.

• Provide internet service and control/monitoring web activities.

• Maintain MS Active Directory domain infrastructure, DHCP service, DNS service, file server, sftp (ftp)server.

• Maintain and configure the Windows update and antivirus system.

• Respond to urgent network alerts during business hours and off-hours, with pre-assigned on-call schedule, to prevent and minimize downtime.

• Support Phone System and IP Phone (Cisco IP Phone Call Manager)

• Provide Data Backup/Restore Support

• Prepare to learn and take on new and emerging IT-related job functions, cloud, AI, and cybersecurity compliance, under management’s guidelines.

• Report and escalate issues to the IT manager in a timely manner.

• Participate IT meeting/discussion to update project/ticket/assignment status. This candidate should be familiar with current technologies, including but not limited to:

• Microsoft OS, Windows 10, Windows 11, Windows Server 2016 and beyond, MS Office suites, Microsoft 365 client, MS SQL

• Good understanding/experience of network infrastructure on topologies, protocols, LAN/WAN, routing/switching concepts

• Good understanding/experience of cybersecurity and related tools, firewall concept, Cisco, MS MDE EDR, Fortinet FortiGate, Symantec…

• Network monitoring and management tools experience

• HP ProLiant servers, HP desktop, laptop, network printer/scanner/copier Note#1: provide on-the-job training