IT Support Technician - ServiceNow

IT Support Technician - ServiceNow

Salt Lake City, UT

Reqid: 86665

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position assists with the development and maintenance of activities in one or more of the following IT areas:

• Oversees the university's service management software in a system administrator role.
• Creates scripts to automate processes and improve efficiency.
• Opens, responds to, and closes submitted tickets relating to the University's service management software, Service Now.
• University Of Utah Students preferred for this role.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Essential Functions
• Checks system logs for errors.
• Starts jobs and monitors logs to ensure the successful completion of jobs.
• Deploys and maintains IT systems.
• Develops systems using IT languages applicable for the architecture.
• Replaces IT hardware in university buildings and data centers.
• Performs physical inventory of IT systems and updates IT documentation.
• Answers main phone line and routes calls as needed.
• Monitors system health in monitoring systems.
• Process requests within the established standard time.
• Routes requests to the appropriate resource.
• Updates request ticket status when task are completed.
• Notifies engineers when problems are detected.
• Performs task necessary for the efficient operations of the systems.
• Maintains applicable IT documentation associated with work activities.
• Knowledge / Skills / Abilities
• Ability to read and understand technical manuals and schematics.
• Effective verbal and writing communication skills.
• Superior interpersonal and customer service skills required including ability to work efficiently in a team environment.
• High level of proficiency in effective problem solving.
• Specific knowledge required in the following areas; TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc.
• Ability to lift and carry various weight and diameter of equipment.
• Ability to climb a stepladder.

Qualifications

• Required

• Currently enrolled in applicable, accredited program.

• Qualifications (Preferred)

• Working Conditions and Physical Demands

• Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.

• The worker is required to function in narrow aisles or passageways.

• The worker is subject to hazards such as climbing a ladder.

• Physical Requirements

• Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

• Multi-lingual Candidates Welcomed

• EEO Statement

• University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

• All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

• University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

• This position may require the successful completion of a criminal background check and/or drug screen.

• Requisition Number 86665

• Reg/Temp Regular

• Employment Type Part-Time

• Shift Day

• Work Schedule 8-12

• Clinical/Non-Clinical Status Non-Clinical

• Location Name Information Technology Services

• Workplace Set Up On-site

• City SALT LAKE CITY

• State UT

• Department COR ISC 17A ITS SRVC MGMT

• Category Information Technology

• Workplace Set Up On-site