About this role
IT Support Technician
Miniclip, a global leader in the gaming industry, is seeking a dedicated IT Support Technician to join their vibrant team in Lisbon, Portugal.
This role offers a unique opportunity to contribute to a company that reaches over 450 million monthly players worldwide. You will be responsible for providing essential IT support, managing the procurement and lifecycle of hardware and software, and ensuring smooth administrative operations.
If you are an IT professional with a passion for operational support, structured processes, and cost optimization within a dynamic international environment, this position is ideal for you.
Required Skills
- IT Support
- Hardware Procurement
- Software Procurement
- Asset Management
- Vendor Management
- Cost Optimization
- End-user Support
- MacOS
- Windows
- Ticketing System
- Documentation
- Networking Principles
- English Fluency
Key Responsibilities
- Provide first and second-level support for end-user devices, applications, and workplace tools.
- Configure and deploy standardized laptops and workstations (MacOS and Windows).
- Diagnose and resolve user-side technical issues within the defined IT Support scope.
- Escalate infrastructure, cloud, or security-related issues to the appropriate specialized IT teams.
- Ensure all incidents and requests are properly logged and tracked in Miniclip’s internal ticketing system.
- Maintain up-to-date technical documentation and knowledge base articles.
- Own the full lifecycle of IT assets (hardware and software), from request validation to disposal.
- Manage hardware procurement processes, including vendor research, price comparison, and cost optimization.
- Define and maintain hardware standards for different departments.
- Manage software license requests, assignments, renewals, and optimization.
- Maintain accurate and auditable inventory of hardware and software assets.
- Act as the primary liaison with IT resellers and technology vendors.
- Collaborate with HR on equipment planning for onboarding.
- Support Finance and Legal teams with licensing documentation and contract-related information.
- Maintain structured reporting related to IT equipment and license allocation.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in IT support roles.
- Strong end-user support experience.
- Experience managing hardware and/or software procurement processes.
- Knowledge of IT asset lifecycle management.
- Vendor management and cost optimisation experience.
- Good organizational and documentation skills.
- Ability to balance operational support and administrative responsibilities.
- Basic understanding of networking principles.
- Fluent written and spoken English.
- Strong communication and cross-functional collaboration skills.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.