About this role
Job title: IT Support Technician M/F
About the Role Join CFAO MOBILITY Division in South Africa as an IT Support Technician. The role focuses on providing technical assistance and maintaining IT systems and networks to support daily mobility solutions for business and individuals.
What You'll Do
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, configure, and troubleshoot computer hardware, operating systems, applications, and network devices.
- Diagnose and resolve technical issues, remotely or on-site, ensuring minimal disruption to operations.
- Set up and maintain computer systems, including hardware, software, and network infrastructure.
- Perform regular system upgrades and patches to ensure optimal performance and security.
- Maintain accurate records of IT assets, including inventory and equipment configurations.
- Collaborate with other IT team members to develop and implement solutions for complex technical issues.
- Provide training and guidance to end-users on the use of IT systems, software, and applications.
- Stay up to date with emerging technologies and industry trends to ensure the continuous improvement of IT services.
- Any ad hoc admin/ other responsibilities as and when required.
What We're Looking For
- Grade 12 / equivalent.
- Good verbal and written communication and literacy skills in English and Afrikaans.
- A valid, unendorsed driver's license with the appropriate vehicle codes.
- Clean criminal record.
- Ability to carry out verbal and written instructions.
- Experience working as an IT Support Technician or similar role.
- Solid understanding of computer systems, networks, and IT security principles.
- Proficiency in diagnosing and troubleshooting hardware, software, and network issues.
- Experience with Windows, as well as common business applications.