IT Support Technician – Entry Level

Job title: IT Support Technician – Entry Level

Location: Bothell, WA

Work Arrangement: 100% On-site

Travel: Occasional travel to Bellevue, WA may be required

Job Summary

We are seeking an entry-level IT Support Technician to provide hands-on technical support to end users in a fast-paced, customer-focused environment. This position will primarily support employees with desktop, laptop, mobile device, hardware, software, and connectivity issues.

The ideal candidate is someone who enjoys helping people, has excellent communication and customer service skills, and already has some hands-on experience troubleshooting common technical issues. Experience supporting Apple iPhones/iOS devices is strongly preferred.

This is a 100% on-site position in Bothell, WA, with the possibility of occasional travel to a Bellevue location.

Key Responsibilities

• Provide hands-on technical support for end users experiencing hardware, software, mobile device, and connectivity issues.

• Troubleshoot and resolve issues involving desktop and laptop computers, peripherals, applications, and iPhones/mobile devices.

• Configure and set up workstations, laptops, monitors, phones, and other equipment for new employees.

• Assist with hardware replacements, equipment upgrades, and software installations.

• Re-image computers and assist with data migrations, backups, and restorations.

• Diagnose basic network and connectivity issues and escalate more complex problems when appropriate.

• Document, track, and resolve support requests through a ticketing system.

• Provide clear, professional communication to users throughout the troubleshooting process.

• Assist users in person and, when appropriate, through remote support tools.

• Maintain a high level of customer service while supporting users with varying levels of technical knowledge.

• Required Qualifications

• Excellent communication, interpersonal, and customer service skills.

• Previous hands-on experience troubleshooting computers, hardware, software, or mobile devices. This could come from an internship, help desk, desktop support position, technical support role, school IT department, or similar environment.

• Basic working knowledge of desktop/laptop hardware and common software applications.

• Ability to methodically troubleshoot technical problems and determine when an issue should be escalated.

• Comfortable working directly with end users in a customer-facing IT support environment.

• Ability to work 100% on-site in Bothell, WA.

• Ability to occasionally travel to Bellevue, WA as needed.

• Preferred Qualifications

• Previous experience supporting Apple iPhones and iOS in a business or enterprise environment.

• Experience setting up or troubleshooting mobile devices, including connectivity, applications, email, and device configuration.

• Exposure to a help desk or IT ticketing system.

• Experience imaging/re-imaging computers and setting up equipment for new employees.

• Familiarity with basic LAN/network connectivity troubleshooting.

• What We’re Looking For

• This position is a strong fit for someone early in their IT career who has a solid troubleshooting foundation and genuinely enjoys working with people. Technical aptitude is important, but communication, professionalism, patience, and the ability to deliver a positive customer experience are equally critical to success in this role.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy at

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.