About this role
Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe – large enterprises, sovereign governments, and the US military.
IT Support Technician Associate (Winter 2027)
As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis.
Role
- Assist with support tickets and escalate as needed
- Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
- Help with inventory management
- Keep documentation on infrastructure, policies, and procedures up to date
- Account management, troubleshooting, and password resets
- Assisting with infrastructure upgrades and larger projects
- Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
- Collaborate with team members to address IT challenges as they arise
Requirements
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Excellent customer service
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Understanding of troubleshooting techniques
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Exhibits critical thinking skills
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Able to take notes and remember directions
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Experience with Windows, MacOS, and/or Linux
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Highly motivated with an interest in helping and teaching others
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Able to perform duties autonomously without much supervision
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Bonus
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Experience with Network troubleshooting
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Experience with Microsoft 365
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Familiarity with troubleshooting/updating scripts
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Comfortable with replacing hardware in laptops and desktops
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The base salary for this position is $1,750 per week.
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Base Salary
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$1,750—$1,750 USD
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U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required
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Our mission and products are built for everyone, regardless of gender, race, creed, or background. We believe in a diverse and inclusive workplace, and we invite all people to join our team and bring their unique perspectives to make us stronger.