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IT Support Technician
Alaska Pacific University
onsite
Anchorage, Alaska Posted Aug 3, 2026
About this role
Job title: IT Support Technician
IT Support Technician
Provide Tier 1 and 2 technical support for University students, faculty and staff.
REPRESENTATIVE DUTIES
- Provides end user technical support
- Monitors the IT support desk answering the phone, assisting walk-in requests, and managing support ticket system.
- Initial assessment of trouble ticket calls, resolving where possible, escalating to appropriate resource when necessary.
- Tracks issues through resolution, monitors ticketing system and assisting other team members in closing tickets.
- Effective use of diagnostic tools, logs, remote access, and system documentation in resolving end user technology problems.
- Setups, maintains, and supports Windows workstations and printers.
- Coordinates new employee technology support, orientation, and setup of computers and peripherals.
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