IT Support Technician 2

Position and Salary

The Attorney General’s Office is recruiting for a permanent full-time IT Support Technician 2 in the Information Services Division. This position is located in Multiple locations (Tumwater, Seattle, Spokane), Washington, and is not union-represented.

IT Support Technician 2 Salary Range (46): $50,412 - $67,704 annually

The base pay offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience.

The following stipends may apply based on position requirements:

• Incumbents assigned to our Seattle office location receive an additional 5% King County

Location

Pay stipend.

The AGO provides a workplace that is understanding of work-life balance and promotes advancement by offering a wide variety of professional development and growth opportunities.

Excellent benefits: Washington State offers one of the most competitive benefits packages in the nation, including Medical/Dental/Vision for employees & dependent(s); Vacation, Sick, and Other Leave; 11 Paid Holidays per year; Public Employees Retirement System (PERS) plans; and Life Insurance. Beyond these traditional benefits, we offer Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave, and more. With the goal of employee health and wellness, we also offer:

• Flexible schedules and part-time/hybrid telework options;
• A Wellness Program, an Infants in the Workplace Program, and the Employee Assistance Program, which provides counseling, webinar, and other cost-free support resources;
• Numerous employee-driven affinity groups to foster community and connection, including Bereavement, Elder Care, Parenting, POC, LGBTQ+, Veterans and more. The AGO is a place to belong and make a difference!

About the Information Services Division:

The Information Services Division (ISD) provides strategic technology leadership, support and consulting for legal technologies and platforms.

ISD leads the design, development, and delivery of all AGO technology systems and applications, including enterprise infrastructure, voice services and secure network environments. The division also maintains the operations of software and cloud platforms (private and public) to provide AGO staff access to their confidential work product and communications, ensuring solutions are tailored to the AGO’s unique legal and operational needs.

ISD has multiple units that provide project management and business analysis service, electronic library services, custom software development, business intelligence, data management services, and eDiscovery litigation technical support. Through rigorous governance and cybersecurity controls. ISD ensures compliance with state governance policies/standards and that all technology services function properly and securely.

Duties and Essential Functions of a IT Support Technician 2

This position is in the Desktop Support Services team and reports to the Desktop Support Services Supervisor. The Desktop Support Services team supports the mission of the organization by performing technical support for AGO laptops and devices. The team also supports and troubleshoots issues with approved software applications installed on Windows devices and approved computer-related hardware.

Under general supervision, this position provides the following:

• Second point of contact for diagnostic and support services for agency standard applications, remote access, network access, fleet management, hardware repairs, computer deployments, and general deployment support.
• Second-level troubleshooting of Windows settings and applications.
• Performs a variety of generally recurring routine technical IT support tasks such as:
• Configure and deploy laptops and peripheral devices, phones, and other hardware tools at all AGO locations statewide.
• Maintaining network adapters and peripherals.
• Activate network ports.
• Performing routine analysis, configuration and documentation of telephone systems.
• Provide on-site customer support to AGO staff to aid in transitioning to new technology, which may require overnight stays in other parts of the state.
• Provide technical and customer support for conference room technology.
• Decommission legacy hardware and assist in other post-deployment efforts.
• Keep AGO Inventory system current to reflect the location of all tracked assets.
• Independently provides support for an assigned regional area of responsibility.

This recruitment announcement may be used to fill multiple open positions for the same classification, in addition to the position(s) listed in this announcement.

Qualifications

• High School Diploma or equivalent plus two years of experience in information technology-related activities such as systems administration, installing and maintaining hardware and software, troubleshooting peripherals, conducting basic knowledge of networking connectivity/infrastructure/telecommunications.

• Skills and Abilities

• Competitive candidates will have six months or more experience working in a law firm environment.

Conditions of Employment

A background check consisting of employment history, professional references and educational verification (e.g., degree, license, or official transcript) may be conducted. Prior to any offer, the applicant selected will be required to submit to and pass a fingerprint-based criminal background check conducted by the Washington State Patrol, Criminal Records Division. The incumbent will submit to additional background checks as a condition of employment every five (5) years thereafter.

A valid non-probationary Washington State Driver's License is required for this position in order to legally operate state vehicles.

About the Washington State Office of the Attorney General

The Attorney General’s Office (AGO) touches the lives of every resident in this state. We serve more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor. The Office is comprised of nearly 700 attorneys and 800 professional staff, all working together to deliver the highest quality professional legal services to Washington state officials, agencies, and entities. This includes:

• Economic justice and consumer protections (safeguarding consumers, protecting youth, seniors, and other vulnerable populations)
• Social justice and civil rights (addressing discrimination, environmental protection, and veteran and military resources)
• Criminal justice and public safety (investigative and prosecutorial support, financial crimes)
• And much more!

Our agency also has national reach, representing the State of Washington before the Supreme Court, the Court of Appeals and trial courts in all cases that involve the state’s interest. If you want to make a difference, we may be the perfect fit for you! Learn more about the AGO here.

Commitment to Diversity

Diversity is critical to the success of the mission of the AGO. This means recognizing, respecting, and appreciating all cultures and backgrounds-- and fostering the inclusion of differences between people. Appreciating, valuing and implementing principles of diversity permits AGO employees to achieve their fullest potential in an inclusive, respectful environment.

One recent measure of the AGO's commitment to diversity can be found in its nomination for Rainbow Alliance and Inclusion Network's "Outstanding Agency Award" in 2019. Our commitment to employee wellness is reflected in earning the 2024 Zo8 Washington Wellness Award.