About this role
About the Role As our IT Support Specialist with German proficiency, you will be the frontline resource for our German-speaking users, delivering timely technical assistance and outstanding service. You will handle inquiries in English and German, diagnose issues, and ensure smooth operation of our digital services. What You'll Do
- Offer technical support to German-speaking clientele through telephonic communication and electronic correspondence.
- Diagnose technical problems and deliver effective resolutions to end-users.
- Elevate intricate technical matters to higher-level IT personnel to guarantee expedient resolution.
- Record, monitor, and systematically arrange calls and service tickets to adhere to established service level agreements.
- Ensure exceptional levels of customer contentment by rendering swift and competent service. What We're Looking For
- German – B2 minimum
- English – B2 minimum
- Availability for night shifts
- Attention to detail and multitasking ability
- Excellent communication skills, both written and verbal
- Eagerness to learn and grow in a fast-paced environment Compensation & Benefits
- Training and certifications: On-going in-depth training with current and emerging products and technologies
- Flexible benefits: Lunch vouchers, Medical program, Sports benefits, Company Laptop
- Compensation: Competitive salary package and relocation bonus for candidates outside West Area
- Extra vacation days
- Home Office