IT Support Specialist

IT Support Specialist

Let’s talk about the role!

The IT Support Specialist’s main responsibility is to enable VF employees to use technology efficiently across Poland and selected countries in Northern and Western Europe. In this role, you will provide advanced 1st and 2nd line technical support and troubleshooting, while delivering excellent customer service to VF associates. This position is offered on an employment contract with a hybrid working model (3 days in the office).

How You Will Make a Difference

• Provide support to end users for computer, application, system, device, access and hardware issues.
• Identify, triage, and resolve technical problems of moderate complexity.
• Accurately, document, track, and monitor problems using applicable systems and tools.
• Installation and Support of company and required hardware (desktops, laptops, printers, phones, tablets) and software.
• Provide service for face-to-face engagement with VF associates and remote.
• Assist users with new technology training when introducing new offerings helping the VF workforce to adapt and embrace technology to work more efficiently.
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Accurate asset management of corporate computer devices, peripherals and stockroom.

Skills for Success

The requirements listed below are representative of the knowledge, skills, and/or abilities required for the individual to be successful in this position.

• Preferably education in IT or technological fields

• Work experience: 3 years in IT environment technical knowledge of workstation hardware and software, printers, network, smart phones, Android and iOS, etc.

• Language skills: Fluent in English, knowledge of other languages is an asset

• Ability to travel to Lódź

• Strong Analytical Skills

• Interpersonal skills and a desire to thrive in a team-oriented environment.

• Ability to work with peers in collaborate teams Good relational skills with a focus on rapport-building, listening, and questioning skills will help you getting the job done and going the extra mile. We are looking for:

• A pro-active Team player, able to perform well under pressure

• Working knowledge of local area networks (LAN) and wide area networks (WAN).

• Computer hardware and software troubleshooting

• Advanced knowledge of Microsoft products (OS & Office 365), Apple Mac OS/iOS

• Perform at a high standard of efficiency and work independently

• Ability to lift packages up to 15 kg

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.

• Cooperation based on an employment contract
• We are working in hybrid mode, three days of work from the office
• We offer a supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you like what you have read and want to join our team then we would like to hear from you!

VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.

VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

VF is committed to meeting the diverse needs of people with disabilities in a ti