About this role
This job posting is for our location in Maryland, USA.
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Provide support to users in sales, service, administration, and warehousing for questions and issues in Business Central; analyze, document, and track problems
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Handle occasional on-site IT tasks, including setting up laptops and desktops and troubleshooting printers and peripherals, in coordination with the IT infrastructure team at Headquarter (Switzerland)
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Document the business processes and requirements of the U.S. organization, clarify them with the line departments, and prioritize them with Business IT at Headquarter (Switzerland)
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Manage configurations, master data, and authorization requests within the agreed-upon area of responsibility; coordinate changes and approvals with Headquarter (Switzerland)
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Support testing, implementation, training, and documentation for customizations, releases, and new features
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Monitor interfaces and data flows to adjacent applications and analyze issues in collaboration with headquarter and external partners
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Collaborate on digital transformation projects from requirements gathering through implementation and serve as a liaison between local business units and central IT teams
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Coordinate technical priorities, process changes, and further developments for Business Central with the Business IT team at headuarter
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Coordinate standards, security requirements, technical changes, and escalations related to the infrastructure environment with the IT infrastructure team at headquarter
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Document requirements, decisions, issues, and solutions in such a way that local departments and teams at headquarter are all on the same page
Requirements
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A degree in business informatics, computer science, or a comparable qualification, with experience working at the intersection of IT and business units 3–6 years of experience in IT support, help desk, or a comparable role
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Practical experience with Microsoft Dynamics 365 Business Central, preferably in the operation, support, or further development of an ERP system Experience supporting end users in a business environment
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Ability to collaborate across functions, including with a central IT team across time zones strong troubleshooting skills across hardware, software, and network issues
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Ability to prioritize work tasks and handle multiple assignments with a sense of urgency
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Strong written and verbal communication skills, including when communicating with non-IT users
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Microsoft Dynamics 365 Business Central
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Basic knowledge of Windows client support, Microsoft 365, and troubleshooting printers and peripheral devices
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Experience with Azure integrations, Power BI, or the Microsoft Power Platform is a plus
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Strong customer service orientation with a user-focused mindset
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Ability to work independently on-site while collaborating with international teams
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Excellent English skills are required for collaboration with U.S. departments and the international IT team; German is a plus
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This position is intended to be primarily on-site at the office. Working from home one day a week is possible.
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You can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us.
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If we have sparked your interest, we look forward to receiving your complete application documents. Please note that incomplete application documents cannot be considered in the process.
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INFORS HT
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Jennifer Ramde
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HR Administrative Specialist