IT Support Specialist

IT Support Specialist

Responsibilities

• Provide first-line technical support to employees, addressing hardware and software issues.
• Manage and administer Google Drive, Gmail, and Workspaces
• Facilitate IT security and compliance audits (e.g., SOC 2, GDPR) utilizing platforms like Drata.
• Respond to IT support requests via phone, email, and in-person, ensuring timely resolution.
• Assist with software installations and updates, ensuring compliance with company policies.
• Perform compliance audits and remediation with policies and SOC2 controls.
• Prepare compliance documentation such as security questionnaires and DPAs
• Perform routine system maintenance and backups to ensure data security and system reliability.
• Document technical issues, solutions, and troubleshooting steps for future reference.
• Collaborate with the IT team to identify and implement process improvements.
• Maintain an inventory of IT equipment and manage IT assets.
• Ensure compliance with company IT policies and security protocols.
• Provide training and guidance to end-users on IT best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• 2-4+ years of experience in IT support or technical assistance.

• Hands-on experience with compliance platforms (e.g., Drata, Webroot).

• Proficiency in Windows and Mac operating systems, as well as common office software (e.g., G Suite/Google Workspace).

• Exposure to Cybersecurity compliance (Soc-2, GDPR, CCPA, for example).

• Excellent problem-solving skills and the ability to work independently.

• Strong communication skills, with the ability to explain technical concepts to non-technical users.

• Ability to multitask and prioritize tasks effectively.

• Flexibility to work outside regular office hours as required - specifically US Time Zone hours.

• Knowledge of IT security practices and data protection.

• About Thunder

• Thunder is an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

• Candidates authorized to work in the Philippines are encouraged to apply.

• Perks In Store for You

• Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.

• Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). Come make your mark!

• Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.

• Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey.

• Work from anywhere (well, almost ) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest.

• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive professionally and personally.

• Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together.

• Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.