IT Support Specialist
About this role
About the Role Join Siemens Energy Austria as an IT Support Specialist in a dynamic IT environment. You will provide hands-on 1st and 2nd level user support, maintain local infrastructure, and contribute to IT operations improvements, while helping roll out local IT initiatives. What You'll Do
- Deliver 1st and 2nd level support for hardware and software issues, ensuring fast and reliable solutions for end-users.
- Analyze incidents, manage tickets (e.g., ServiceNow), and maintain clear communication with users throughout the resolution process.
- Handle installation, configuration, and upgrades of workstations, software, and peripherals in line with company standards.
- Identify and resolve network connectivity issues (LAN, VPN), collaborating with specialized teams when needed.
- Oversee local IT asset inventory and support the lifecycle management of hardware and software.
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