About this role

IT Support Specialist

Location: United Arab Emirates Employment Type: Full-time Work Arrangement: On-site Sector: Information Technology & Software Experience Level: Junior (1-3 years) Application Deadline: October 22, 2026

About the Company

Royal American School is an educational institution committed to providing a high-quality learning experience for its students. The school emphasizes a supportive and technologically advanced environment to foster academic excellence and personal growth.

The IT Department at Royal American School is dedicated to maintaining and enhancing the school's technological infrastructure, ensuring that teachers, students, and staff have access to reliable and efficient IT resources. They play a vital role in supporting the school's educational mission through effective technology management and support.

Job Description Royal American School is seeking a skilled individual to join our IT Department and provide essential technical support. This role is critical for ensuring the smooth operation of our school's technology, supporting teachers, students, and administrative staff with their IT needs. If you have a strong background in IT support, particularly within an educational environment, and possess excellent troubleshooting skills, we invite you to apply.

Required Skills

Technical Support
Hardware Troubleshooting
Software Installation
Network Management
Wi-Fi Support
Microsoft 365
Microsoft Teams
Printer Support
Classroom Technology
IT Security
Backup Management

Key Responsibilities

Provide technical support to teachers, students, and administrative staff.
Troubleshoot and maintain computers, laptops, printers, smart boards, and other IT equipment.
Manage and maintain school networks, Wi-Fi, switches, and access points.
Support and maintain school IT systems and educational platforms.
Manage user accounts, permissions, and Microsoft 365 / Microsoft Teams.
Assist with classroom technology and ensure all IT equipment is operational.
Monitor network performance and troubleshoot connectivity issues.
Perform hardware and software installation, configuration, and maintenance.
Maintain IT inventory and equipment records.
Ensure IT security, backups, and basic cybersecurity practices.
Coordinate with external IT vendors and service providers when required.
Provide technical support during examinations, assessments, and school events.

Qualifications

Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
Previous IT support experience, preferably within a school or educational environment.
Strong troubleshooting and problem-solving skills.
Good knowledge of Windows, Microsoft 365, Microsoft Teams, networking, printers, and classroom technology.
Knowledge of network infrastructure, Wi-Fi, switches, and basic firewall configuration is an advantage.
Ability to work under pressure and handle multiple tasks efficiently.
Strong communication and interpersonal skills.
Good command of English.
About This Role
The education technology landscape in the UAE is rapidly evolving, with schools increasingly relying on robust IT infrastructure to support modern learning environments. This IT Support role is crucial for ensuring seamless technological operations. You will be instrumental in providing technical assistance for hardware, software, and network systems, directly impacting the efficiency of educational delivery and administrative functions. Your contributions will enhance the school's digital capabilities and support its mission of providing quality education.