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IT Support Specialist III
Astreya
onsite
Tokyo, Japan Posted Aug 18, 2026
About this role
Job title: IT Support Specialist III
What this Job Entails: The IT Support Analysts will help in resolving a variety of technical problems.
Scope:
- Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions
- Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members
Your Roles and Responsibilities:
- Field incoming help requests from end users in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician.
- Apply diagnostic utilities to aid in troubleshooting.
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