IT Support Specialist III
About this role
IT Support Specialist III
What this Job Entails:
- The IT Support Analysts will help in resolving a variety of technical problems.
Scope:
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Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions
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Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members
Your Roles and Responsibilities:
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Field incoming help requests from end users in a courteous manner.
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Document all pertinent end user identification information, including name, department, contact information, and nature of problem.
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Build rapport and elicit problem details from help desk customers.
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Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician.
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Apply diagnostic utilities to aid in troubleshooting.
Read the full description on TalentApply
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