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IT Support Specialist III

Astreya
onsite
Shanghai, China

About this role

Job title: IT Support Specialist III

About the Role The IT Support Specialist III provides on-site and remote end-user support for software, hardware, and connectivity in a fast-moving enterprise environment. You will resolve a wide range of technical issues while delivering top-tier customer service and collaborating with local and remote teams to ensure a seamless technology experience for all users.

What You'll Do

  • Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels.
  • Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility.
  • Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office where you’re based.

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