About this role
About the Role The IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. What You'll Do
- Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications
- Manage and prioritize support tickets, ensuring timely resolution and accurate documentation
- Escalate complex issues to appropriate teams while maintaining ownership and communication with end users
- Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting
- Assist with software deployments, system updates, and testing efforts as needed
- Contribute to knowledge base documentation and process improvements
- Maintain a high level of customer service and professionalism in all interactions
- Collaborate with cross-functional IT teams to support ongoing projects and initiatives What We're Looking For
- 2+ years of experience in a high-volume help desk or IT support environment
- Strong proficiency supporting Microsoft Office applications and Windows operating systems
- Experience troubleshooting software applications and end-user technical issues
- Ability to manage a high volume of support requests (25–35 incidents per day)
- Excellent communication, customer service, and problem-solving skills
- Ability to work independently and collaboratively in a fast-paced environment
- Strong organizational skills with the ability to manage multiple priorities Nice to Have
- Experience supporting Mac devices and mixed-platform environments
- Familiarity with mobile device management (MDM) tools such as Microsoft Intune
- Experience with enterprise ticketing systems and Active Directory administration
- Exposure to professional services or legal industry environments
- Basic knowledge of email systems and messaging administration tools
- Multilingual capabilities are a plus Compensation & Benefits
- Salary: 70,000 - 75,000 USD per year
- Overtime eligible
- Comprehensive benefits package including medical, dental, and vision coverage
- Retirement plan with employer contributions and profit-sharing opportunities
- Paid time off including vacation, sick leave, and personal days