About this role
IT Support Officer
About the Role
We are seeking an experienced IT Support Officer to provide technical support and ensure smooth day-to-day IT operations across the company's locations.
Key Responsibilities
- Troubleshoot computers, printers, Microsoft 365, applications, and network issues.
- Manage IT tickets and resolve incidents within SLA.
- Install and maintain IT equipment and peripherals.
- Support LAN/Wi-Fi, CCTV, biometric, and other IT-enabled systems.
- Maintain IT asset records and support user onboarding and deployments.
Requirements
- OND/HND/B.Sc./B.Tech. in IT, Computer Science, Computer Engineering, or a related field.
- 2–4 years of experience in IT support/helpdesk.
- Strong troubleshooting and communication skills.
- Knowledge of Windows, Microsoft 365, networking, and IT ticketing systems.