IT Support Officer

IT Support Officer

Location

Lagos, Lagos, Nigeria

Employment Type Full-time

Work Arrangement On-site

Sector Information Technology & Software

Experience Level Junior (1-3 years)

Application Deadline October 26, 2026

About the Company

Hoop Telecoms is a dynamic player in the Nigerian telecommunications industry, dedicated to providing innovative and reliable connectivity solutions. The company focuses on delivering high-quality internet services and communication infrastructure to businesses and individuals. Hoop Telecoms prides itself on its commitment to customer satisfaction and technological advancement. They strive to build and maintain robust networks that empower their clients with seamless communication capabilities. The company fosters a collaborative work environment where technical expertise and client-focused service are highly valued.

Job Description Hoop Telecoms is seeking a skilled IT Support Officer to join their team in Lagos.

This role is crucial for maintaining the company's IT infrastructure and ensuring smooth operations. You will be responsible for providing technical assistance to users and resolving IT-related issues.

Key responsibilities include managing operating systems, supporting cloud services, and troubleshooting network connectivity. Your expertise will directly contribute to the company's ability to deliver exceptional telecommunication services.

Required Skills

• Windows OS/macOS
• Active Directory
• Microsoft 365
• Google Workspace
• VoIP
• TCP/IP
• DNS
• DHCP
• VPN

Key Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Install, configure, and maintain operating systems (Windows/macOS).
• Manage user accounts and permissions in Active Directory.
• Administer Microsoft 365 and Google Workspace environments.
• Troubleshoot basic networking problems, including TCP/IP, DNS, and DHCP.
• Set up and support VoIP/IP telephony systems.
• Document IT procedures and solutions.

Qualifications

• Bachelor’s degree or HND in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in IT support, helpdesk, or systems administration.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in Active Directory, Microsoft 365, and Google Workspace.
• Solid understanding of basic networking concepts.
• Excellent problem-solving and communication skills.