About this role
Job title: IT Support Officer
Overview
Hoop Telecoms is seeking a reliable and detail-oriented IT Support Officer to provide technical assistance to employees, maintain hardware and software systems, resolve network issues and ensure reliable office IT infrastructure and communications systems.
Key Responsibilities
- Serve as the first point of contact for staff requiring technical assistance through the helpdesk, email or in person.
- Troubleshoot and resolve hardware, software, network and system issues promptly.
- Configure, deploy and maintain desktop computers, laptops, printers, IP phones, extension lines and office peripherals.
- Manage user accounts, permissions and email access across platforms such as Microsoft 365 and Google Workspace.
- Monitor LAN, Wi-Fi and internet connectivity to ensure uninterrupted service.
- Perform software updates, system patches and antivirus maintenance.
- Maintain accurate inventories of IT assets, software licences and hardware equipment.
- Enforce IT security policies, conduct routine data backups and support system recovery procedures.
- Support employee onboarding and offboarding by providing or revoking user access and hardware.
Requirements
- Bachelor's degree or HND in Computer Science, Information Technology, Computer Engineering or a related discipline.
- 1–3 years of hands-on experience in IT support, helpdesk or systems administration.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in Active Directory, Microsoft 365, Google Workspace and VoIP/IP telephony systems such as Grandstream or similar.
- Good understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, routers and switches.
- Excellent problem-solving, analytical and troubleshooting skills.
- Strong verbal and written communication skills with a customer-focused mindset.