IT Support Officer

IT Support Officer Job at Artee Group

The story of SPAR can't be told without mentioning Artee Group. Over the past 30 years, Artee Industries Limited has grown from very humble beginnings to become one of the fastest growing business conglomerates in Nigeria. The story started in 1988, with the opening of a small supermarket store measuring 120 m2 in Lagos under the Park ’n’ Shop banner. Today, its business spreads from retail to real estate, shopping malls and manufacturing, rightly gaining popularity as Artee Group.

We are recruiting to fill. the position below:

Job Position: IT Support Officer

Job

Location

Lagos

Job type: Full-time

Responibilities

• Technical support for Group Companies
• Working with the Service Desk to resolve issues logged by end-users within the required service level parameters
• Provide first level support for Business Application through phone and remote access support
• Troubleshoot IT problems and determine the source of IT problems (hardware, software and end-user access etc)
• Working with infrastructure and application teams to resolve issues in a timely manner and with minimal disruption of business
• Following up to resolve issues at the root-cause level
• Planning and Organizing - plans and schedules effectively and maintain effective controls and attention to details to ensure timely delivery of outcomes
• Customer Focus - identifies and responds to user’s needs and ensures quality of service standards are met
• Specialist Knowledge – applies, maintains and improves on in-depth specialist knowledge
• High degree of understanding of IT operational environment with concise knowledge of critical systems and the importance of 100% availability
• Documenting issues, the events leading up to them and steps taken for their resolution
• Ensure Application related issues are resolved
• Accurately log all problems into the Service Desk system in a timely manner
• When requires, assist with the coordination of hardware and software product deployments and testing of new releases of software and infrastructure
• Maintenance of stock of consumables, printers/accessories
• Liaise with service providers to maintain optimal usage of various service and monitor SLA
• Train the users periodically for use of Apps hardware accessories/equipment

Requirements

• Strong leadership & communication skills
• Should be able to able to maintain good inter-personal relationship with co-employees and others
• Must be dependable, attentive to details, a creative thinker and a good team player
• Able to multi-task, prioritize and manage time effectively
• Should be able to think out of the box, innovative and possess problem solving ability