About this role

Provide first-line troubleshooting and technical support for hardware, software and network issues across the business.
Log, track and resolve IT support tickets within agreed service levels, escalating complex issues to the IT Support Executive.
Provide user support for the organisation’s Zoho enterprise applications, including access, basic configuration, system-related issues and workflow processes.
Assist with basic programming, scripting, API, database and system configuration tasks under the guidance of the IT Support Executive.
Conduct scheduled routine and preventive maintenance of IT devices, ensuring devices are properly maintained and maintenance activities are documented.
Support IT setup and tear-down for onboarding and exiting staff, including hardware and software provisioning.
Maintain accurate documentation of IT issues, resolutions, configurations, assets and system-related activities.
Manage IT Asset & Inventory Management by accurately logging, tagging and keeping company IT assets up to date, ensuring 100% of assets are logged and reconciled monthly on the Zoho Creator Asset Register.
Collaborate with the IT Support Executive and other departments to support day-to-day business operations.

● HND/B.Sc. in Computer Science, Information Technology, Software Engineering, or a related field.
● NYSC Corp member or awaiting PPA
● Basic knowledge of IT support and troubleshooting.
● Basic understanding of programming concepts.
● Basic understanding of APIs and databases is an advantage.
● Ability to learn new software, systems and technologies quickly.
● Strong problem-solving and analytical skills.
● Strong attention to detail and documentation skills.
● Good communication skills.
● Ability to work independently and as part of a team.

IT Support (NYSC Associate)