IT SUPPORT

Job Summary

The IT Support Staff will be responsible for maintaining the company’s information technology systems, providing technical support to staff, and ensuring the smooth operation of the digital tools and platforms used by Hamuna Courier and Logistics. The role involves troubleshooting hardware and software issues, maintaining computer systems and network connectivity, supporting the company's logistics management systems, and ensuring the security and reliability of company data.

The successful candidate will help improve operational efficiency through effective technology management, provide timely technical assistance to staff, and support the implementation of digital solutions that enhance delivery operations, customer service, and overall business performance.

Key Responsibilities

• Technical Support: Provide timely technical assistance to staff and resolve computer, printer, software, internet, and other IT-related issues.

• System Maintenance: Install, configure, update, and maintain computers, mobile devices, printers, operating systems, and other company IT equipment.

• Network Management: Monitor and maintain office internet connectivity, Wi-Fi networks, routers, and other networking equipment to ensure reliable access.

• Logistics System Support: Maintain and troubleshoot the company's logistics management systems, delivery tracking platforms, order management tools, and other operational software.

• Data Management and Security: Assist in protecting company information through regular backups, access controls, antivirus protection, and appropriate cybersecurity practices.

• Staff IT Assistance: Guide employees on the proper use of company software, digital platforms, email systems, and other technological tools.

• IT Equipment Inventory: Maintain an updated register of company IT assets, including computers, phones, printers, accessories, and other equipment.

• Troubleshooting and Repairs: Identify technical faults, perform basic repairs, and coordinate with external service providers when specialised repairs are required.

• System Monitoring: Monitor the performance and availability of essential IT systems and promptly escalate major technical issues that may disrupt business operations.

• Digital Operations Support: Provide technical support for order processing, delivery documentation, proof of delivery (POD), customer notifications, and other digital logistics processes.

• User Account Management: Assist with creating, updating, and deactivating staff accounts and managing access permissions in line with company policies.

• IT Documentation: Maintain records of technical issues, repairs, software installations, system updates, and other IT-related activities.

• Technology Improvement: Identify opportunities to improve company operations through automation, digital tools, and more efficient use of technology.

• Vendor and Service Provider Coordination: Liaise with internet service providers, software vendors, and IT technicians to resolve technical issues and maintain essential services.

• Reporting: Submit regular reports to management on system performance, technical challenges, equipment status, and recommended improvements.

• Other

Duties

• Perform other IT-related duties assigned by management in line with the operational needs of Hamuna Courier and Logistics.