IT Support / Help Desk Engineer (CCNA & MCSE Certified)

Intelics Solutions

Intelics Solutions is Africa’s largest Information Technology Enabled Services company, acquired by Writer Business Services Private Limited, Asia’s largest & amongst the top 7 worldwide Information Management Service provider.

Through our services we offer business value to our customers by combining operational excellence with deep domain expertise across the entire spectrum of vertical, including Banking & Financial Services, Insurance & Healthcare, Manufacturing & Pharmaceuticals, Retail and Shipping & Utilities.

Our Business Process Service offerings helps organizations move faster - by simultaneously being more innovative & efficient. By leveraging our synergies across business processes, technology & consulting services we are able to ensure & deliver customer-centric environments.

IT Support / Help Desk Engineer (CCNA & MCSE Certified)

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 2 - 5 years
• Location Lagos
• Job Field ICT / Computer

Key Responsibilities

Technical Support & Incident Management:

• Ticket Handling: Log, track, prioritize, and resolve end-user support requests via helpdesk ticketing systems.
• Desktop & Workspace Support: Troubleshoot, configure, and repair Windows and macOS workstations, mobile devices, printers, and peripherals.
• Remote & On-Site Assistance: Provide hands-on or remote troubleshooting for hardware, software, and connectivity issues.

Network & Infrastructure Administration (CCNA Scope):

• LAN/WLAN Maintenance: Monitor and troubleshoot local area network switches, routers, firewalls, and wireless access points.
• Connectivity Diagnostics: Diagnose TCP/IP, DNS, DHCP, and VPN issues to restore uninterrupted network access.
• Vendor & Asset Coordination: Manage IT hardware inventories, track spare parts procurement, and coordinate external vendor repairs.

Systems & Directory Management (MCSE Scope):

• Active Directory & Identity Management: Create, update, and manage user accounts, group policies, permissions, and security settings.

• Server & Cloud Administration: Support Windows Server environments, backup solutions, disaster recovery routines, and Microsoft 365 / Office 365 administration.

• Software Deployment: Perform OS image builds, patch management, and application installations.

• Required Qualifications & Education

• Education: B.Sc., HND, or Associate’s Degree in Computer Science, Information Technology, or a related field.

Certifications:

• Cisco Certified Network Associate (CCNA)

• Microsoft Certified Solutions Expert (MCSE) or relevant Microsoft role-based equivalents

• Optional/Bonus: CompTIA A+, ITIL Foundation

• Experience: 2 to 5 years of hands-on experience in an IT helpdesk, desktop support, or network administration role.

• Key Competencies & Skills

Technical Skills:

• Strong knowledge of Windows OS, macOS, and basic Linux commands.

• Proficiency in Active Directory, Group Policy (GPO), DNS, DHCP, and TCP/IP routing.

• Hands-on experience with Cisco switches, routers, and firewall basics. Soft Skills:

• Clear verbal and written communication skills.

• Strong analytical and root-cause problem-solving orientation.

• Customer-service mindset with the ability to handle high-pressure support requests.

• Check how your CV matches this job