About this role
About the Role
The IT Support Engineering Specialist is a key member of the IT Support Services team, partnering closely with cross-functional IT and business teams to keep site operations running smoothly. The role provides end-to-end daily IT support, participates in IT projects, and helps develop and implement procedures for daily tasks and operations across the Edmonton campuses. What You'll Do
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Provide end-to-end daily IT support, participate in IT projects, and assist with the development and implementation of procedures for daily tasks and operations across the Edmonton campuses.
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Provide preventative maintenance for assigned technologies following established procedures.
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Provide incoming call support for IT-related incidents, escalations, and customer issues.
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Perform tier 2 and tier 3 troubleshooting across hardware and related systems.
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Travel and provide support for both the East and West Campus. What We're Looking For
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Ability to provide end-to-end IT support and handle IT-related incidents and escalations.
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Experience following established procedures for preventative maintenance.
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Proficiency in tier 2 and tier 3 troubleshooting.
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Ability to collaborate with cross-functional IT teams and business stakeholders.
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Willingness to travel to East and West Campus as needed.