IT Support Engineer- Malaysia

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, Dubai and more.

Key Responsibilities

• 1、Provide daily IT support for offices, including deployment, configuration, and procurement of IT and AV systems, hardware, software and infrastructure within the office.

• 2、Troubleshoot and manage issues related to Windows and macOS operating systems, and assist users with common system and application problems.

• 3、Maintain and manage company network devices, including routers, switches, and firewalls, ensuring stable network operations (including VPN).

• 4、Configure and support office equipment such as CCTV systems, printers, door access and projectors.

• 5、Work with the security team with office security，data backup and recovery to ensure data integrity and availability.

• 6、Perform routine inspection and maintenance of IT equipment.support onboarding and IT training for new employees.

• 7、Handle IT service tickets, follow up on user feedback, and resolve technical issues in a timely manner.

• 8、Manage IT assets, tracking hardware and software usage across the organization.

• 9、Oversee & project manage rollout of IT infrastructure upgrades. Manage creation of IT and IS procedure and policy development, implementation and updates.

• 10、Perform other tasks assigned by management.

Requirements

• 1、Diploma or Bachelor's degree in relevant fields such as Information Technology or Computer Science required.

• 2、Minimum 3 years of IT experience in multinational offices environments.

• 3、Strong knowledge of Windows/Mac OS, networking, and Active Directory.

• 4、Abilities to utilize AI in daily work and promote AI adoption further in the organization

• 5、Good skill of Operating Systems: Windows Server, Windows OS, macOS, iOS, Android and Office Tools: Microsoft Office (Word, Excel, PowerPoint, outlook, etc.)

• 6、Familiarity with IT service management practices (incident, request, change, asset management)

• 7、Maintaining clear documentation, guidelines, and instructions for IT services and support processes

• 8、Proficiency in Mandarin and fluent English to working with Chinese speaking stakeholders

• Nice to Have

• 1、Hands-on experience with servers such as AD,DNS,DHCP and Microsoft 365 Admin Portal

• 2、Practical experience with L2–L3 switches and firewall configuration