IT Support Engineer II
About this role
IT Support Engineer II
Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region
Location: Richmond, VA
ROLE SUMMARY
We're seeking a dynamic Level 2 IT Support Engineer to join our modern IT infrastructure team, supporting KSB's North American operations. This role combines advanced technical problem-solving with hands-on field support across multiple locations. You'll serve as the escalation point for complex technical issues while providing direct onsite support to our diverse industrial operations spanning from Richmond, Virginia to international locations.
Working alongside our 3rd party service desk for remote Level 1 support, you'll be the boots-on-the-ground technical expert ensuring our critical systems remain operational across manufacturing facilities, offices, and remote sites.
KEY RESPONSIBILITIES
- Advanced Technical Support
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