About this role
Key Responsibilities
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Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform.
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Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps.
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Provide user-account, access, password, and Microsoft 365 support within security controls.
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Configure, deploy, replace, and recover endpoint devices and maintain asset records.
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Support meeting rooms, conferencing equipment, and common workplace technology.
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Escalate unresolved or specialist issues with complete diagnostics and evidence.
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Maintain knowledge articles, resolution notes, and recurring-issue records.
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Follow security, confidentiality, and data-handling requirements across all assigned locations.
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Requirements
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5+ years of professional end-user computing, desktop support, or service support experience.
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Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, and printers.
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Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM tools.
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ITIL 4 Foundation, CompTIA A+/Network+, or Microsoft Endpoint certification preferred.
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Arabic and English communication skills are strongly preferred.