About this role
IT Support Dispatcher
Are you detail-oriented, tech-curious, and excited to work in a truly global environment? Join Amer Sports GBS as a Service Desk Dispatcher and play a key role in keeping our international IT operations running smoothly.
You’ll support iconic sports brands like Wilson, Salomon, Arc’teryx, Atomic, and Peak Performance, ensuring every incoming ticket is accurately triaged, categorized, and routed to the right support teams.
If you enjoy structure, precision, and being the person who keeps everything flowing efficiently — you’ll thrive here.
What you will be doing:
- Reviewing and triaging incoming incidents and service requests
- Categorizing, prioritizing, and assigning tickets to 2nd and 3rd line support teams
- Selecting the correct service offering based on ticket content
- Monitoring ticket queues and escalating delays when necessary
- Ensuring high data quality and accuracy in all ticket details
- Following standardized Service Desk procedures and global processes
- Collaborating with support teams to clarify information and ensure smooth handover
- Using knowledge base materials to support correct ticket routing
What you need to succeed:
- Minimum 1 year of experience in IT Service Desk, IT support coordination, or similar role
- Good understanding of incident and request management procedures
- Experience with ticketing systems; ServiceNow is a strong advantage
- Strong process orientation and ability to follow defined rules
- Analytical mindset and attention to detail
- Excellent English skills (B2+), written and spoken
- Willingness to learn new technologies and grow within the organization
- Eagerness to take ownership of projects and responsibilities, driving personal and professional growth.
- Excellent communication skills for clearly conveying ideas and collaborating with various stakeholders.
- Strong problem-solving skills and the ability to approach challenges with a critical and innovative mindset.
- Ability to work effectively in a multicultural environment, showing respect and understanding of different cultural perspectives.
What’s in it for you:
With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.
- Discounts on quality products: Benefit from compelling discounts on our own-brand products (including Arc'teryx, Salomon, Wilson, Atomic, Peak Performance, and more).
- Meaningful projects: Contribute to interesting projects with dedicated teams, making a real impact and driving positive change.
- Collaborative excellence: Join teams obsessed with design, innovation, and excellence, collaborating with exciting global partners.
- World-leading brands: Engage with our iconic sport and outdoor brands that help people re