IT Support Assistant

IT Support Assistant (Hourly) 2 Positions

Brooklyn, NY

MEDGAR EVERS COLLEGE

IT Support Assistant (Hourly) 2 Positions

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

-Operating, transporting, adjusting, and installing/configuring computing and related equipment

-Communicating with technology users and staff to understand, identify and resolve problems

-Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Medgar Evers College (MEC), a nationally recognized leader in urban-serving education, is one of twenty-five colleges within the dynamic City University New York (CUNY) System. Named for the late civil rights leader, Medgar Wiley Evers (1925-1963), the College's mission is to develop and maintain high quality, professional, career-oriented undergraduate degree programs in the context of liberal education. Located in Central Brooklyn, MEC was established in 1970 with a mandate to meet the educational and social needs of the Central Brooklyn community, currently enrolling 7,000 students in degree programs. The College is committed to a student-centered education and advancing knowledge through scholarly research.

Within the Office of Information Technology (OIT), under the direction of the Client Services IT Manager, the IT Support Assistant provides technical support for routine computing and technology operations. The position assists faculty, staff, students, and other technology users with hardware, software, and connectivity issues and supports the installation, configuration, maintenance, and use of computing equipment in a variety of campus environments.

The successful candidate will have the following responsibilities:

• Provide in-person technical support to faculty, staff, students, and other technology users, assisting with routine hardware, software, and connectivity issues in Microsoft Windows and macOS environments.

• Communicate with technology users and IT staff to understand, identify, document, and resolve technical problems, escalating issues when appropriate.

• Operate, transport, install, configure, and adjust computers, peripherals, and other related technology equipment.

• Assist with the setup, testing, deployment, and maintenance of computing equipment in faculty and staff offices, general-use computer labs, classrooms, and public areas.

• Perform basic troubleshooting and simple repairs of computers, peripherals, and related technology equipment.

• Assist with the installation and configuration of operating systems, software applications, updates, and standard desktop configurations.

• Maintain accurate records of equipment, support activities, troubleshooting steps, and resolutions in the ticketing system and knowledge base.

• Assist with technology refreshes, equipment replacements, software updates, and other routine IT projects as assigned.

• Follow established Client Services procedures, workplace safety practices, and guidelines for the proper use, handling, and care of IT equipment and tools.

• Perform other related duties as assigned by the OIT Client Services Manager or Director.

MINIMUM QUALIFICATIONS

• High School Diploma, G.E.D., or equivalent

• Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology

• Demonstrated English Language proficiency

• A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

COMPENSATION

New Hire: $24.48

Incumbent: $27.68

*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only

BENEFITS

• CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.