IT Support Analyst

Job Title: IT Support Analyst

This position is 100% on-site. The shift for this role is 10:00 AM - 7:00 PM.

Williams International has an exciting opportunity for an IT Support Analyst to join our team. The IT Support Analyst will:

• Own and resolve Helpdesk requests in as complete and efficient a manner as possible; escalate to third-level technicians when appropriate
• Troubleshoot advanced software, hardware, and operating system issues as required
• Perform software installations, configurations, and upgrades
• Effectively manage user expectations by communicating status and progress throughout the issue resolution process
• Interface with department managers to gather hardware and software requirements for incoming team members
• Load Windows operating system and software onto PCs, configure accordingly, and migrate data before deploying to team members
• Relocate PC hardware when team members are moved on an ad-hoc basis

Qualifications

• High School Diploma or GED is required.

• High level of customer service, communication skills (oral and written), and attention to detail

• Advanced software and operating system (Windows 7 and 10) troubleshooting skills

• Overall knowledge of desktop productivity products: MS Office, Adobe Acrobat, Edge, etc.

• Physical ability to lift 50lbs, walk long distances, and work on one’s feet for extended periods of time

• Ability to work in a team environment and perform efficiently under pressure

• Willing to learn and adaptable with a “can do” attitude

• Responsible for and accountable for product safety and the quality of work, including, as a minimum, all elements defined in the Company’s Quality Policy

• Physical lifting requirements include; ability to lift 50 pounds (4 inches to 25 inches), capable of pushing or pulling a weight of 60 pounds, a grip strength of at least 50 pounds, and be able to reach above the shoulder (65 inches).

• U.S. citizenship is required

• Position requires the ability to obtain a U.S. Government Security Clearance, if needed. Candidates selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. For more information on Security Clearances, please visit: U.S. Department of State.

• Williams International is a Drug Free Workplace where all new team members and contractors are subject to pre-employment drug testing for the following controlled substances: marijuana, cocaine, PCP, amphetamines, opioids and alcohol as policy dictates.

• Williams International is committed to equal employment opportunities for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, and protected veteran status.

• Please view Equal Employment Opportunity Posters provided by OFCCP here.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.