About this role
IT SUPPORT ADMINISTRATOR
- Monitoring and maintaining networks and servers.
- Upgrading, installing and configuring new hardware and software to meet company objectives.
- Implementing security protocols and procedures to prevent potential threats.
- Performing diagnostic tests and debugging procedures to optimize computer systems.
- Documenting processes, as well as backing up and archiving data.
- Responsible for investigating and analysing network issues, gathering IT usage cases, advising recommendations for refining the firm’s IT systems
- Carry out daily configuration and installation of IT solutions and services
- Developing data retrieval and recovery procedures.
- Provide support for Audio/Visual technologies, virtual collaboration technologies as well as shared devices such as Network printer, Scanner, photocopies etc.
- Providing technical support across the company; setup accounts for new users and repair/replace equipment as necessary
- Handle equipment repair, repair for remedy failures, cable replacement and repair, replacement of information technology component
- Designing and implementing efficient end-user feedback and error reporting systems.
- Supervising and mentoring IT department employees, as well as providing IT support.
- Keeping up to date with advancements and best practices in IT administration.
Resumption: Immediate Salary: Attractive and Negotiable
- Bachelor’s degree in computer science, information technology, information systems, or similar.
- Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.
- At least five years' experience in a similar role.
- Extensive experience with IT systems, networks, and related technologies.
- Solid knowledge of best practices in IT administration and system security.
- Exceptional leadership, organizational, and time management skills.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills.