IT Supervisor

TRANOS IT Supervisor

TRANOS is a diversified engineering and technology company focused on simplifying lives through innovative solutions In over 8 years of existence, TRANOS has grown into a reputable and internationally recognised brand. Our specialty in Engineering, Fabrication, Maintenance and Project management has made us highly sought after by both local and internation...

Job Details

• Drive the development and implementation of IT strategy and policies in line with the company’s strategic plan and objectives
• Develop and manage the planning and budgeting for IT services to ensure that resources are used to provide best in class IT services that are in line with the strategy
• Develop controls for emerging technologies and integrate with organization initiatives to drive secure strategies and deployment.
• Supervise and lead the IT support team, including assigning tasks, monitoring performance, and providing training and mentorship.
• Provide hands-on support for hardware, software, and network issues, escalating complex problems to higher-level IT staff or external vendors as needed.
• Oversee the maintenance and monitoring of all IT infrastructure, including servers, networks, and applications, ensuring optimal performance and security.
• Ensure timely and effective support for end-users, manage ticket queues, and prioritize requests based on urgency and impact.
• Coordinate and manage IT projects, including hardware and software upgrades, system implementations, and network enhancements.
• Implement and enforce IT security policies and procedures, including data backup, disaster recovery, and user access controls.
• Liaise with external vendors and service providers for procurement, maintenance, and support of IT systems and services.
• Maintain detailed records of IT assets, configurations, and procedures, ensuring documentation is up-to-date and accessible.
• Ensure compliance with company policies, industry standards, and legal requirements, supporting audits and reviews as needed.
• Generate regular reports on IT performance, incidents, and project progress for management review.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.

• Relevant industry certifications are an added advantage.

• Minimum of 7 years of experience in IT support, with at least 4 years in a supervisory role.

• Hands-on experience with operating systems, network configurations, and troubleshooting.

• Experience managing and maintaining IT infrastructure, including servers, networks, and applications.

• Proven experience in managing IT projects from conception through to completion, including software upgrades, hardware installations, and system implementations.

• Proficiency in network administration, server management, and enterprise-level software applications.

• Solid understanding of IT security principles, with practical experience implementing and managing security protocols.

• Develop and enforce controls for emerging technologies, ensuring secure and strategic deployment within the organization.

• Supervise and lead the IT support team, fostering a high-performance environment through task delegation, performance monitoring, training, and mentorship.

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