About this role
IT Supervisor
Location: Washington, D.C.
Regular/Temporary: Regular
Job Description Summary We have an opening for an IT Supervisor in our Washington, DC office.
The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised of changes.
Job Description In this capacity, the IT Supervisor will:
- Supervise the local IT support team, overseeing work schedules, priorities, performance management, and daily service delivery processes;
- Act as an expert-level technical resource for customers, guiding the IT staff in researching and resolving complex hardware and software escalations;
- Utilize ServiceNow to manage the incident lifecycle, collaborating with Firm-wide IT groups (Network Operations, Endpoint, Telecom) for timely resolution and outage management;
- Direct the local rollout of Firm-wide IT projects, initiatives, and software deployments as assigned;
- Oversee local hardware availability and maintain the accuracy of the Hardware Asset Management system (ServiceNow) for proper inventory and purchasing forecasts;
- Manage the IT components of employee onboarding, transferring, and offboarding, including delivering new hire technology orientations;
- Supervise and support meeting technologies for video conferences, presentations, and special events to ensure seamless execution;
- Support mobile device technologies and promote user acceptance of Firm software, remote access tools, and best practices;
- Enforce data security policies and adhere strictly to Information Security regulations to safeguard Firm data; and
- Handle additional projects as assigned and work flexible hours as necessary for planned maintenance, outages, and month/year-end support, including light travel.
Proficiencies:
- Advanced to expert proficiency in Microsoft Operating Systems (Win 11), including installation and configuration processes;
- Advanced to expert proficiency in Microsoft Office Suite;
- Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
- Advanced to expert in mobile technologies (iOS);
- Advanced to expert proficiency of customer service principles and practices.