About this role

IT Supervisor

Sofitel Dubai The Obelisk, Dubai, United Arab Emirates

Job Description

The Position To ensure that timely IT support is rendered to all guests and departments, especially in areas with guest contacts.

JOB RESPONSIBILITIES

Familiar with all the systems Opera, MICROS, Windows 2003 and 2008 Servers, all windows client operating systems.
Experience in managing systems and networks
Provide In-house guest IT related matter troubleshooting and practice a proactive support by maintaining the services at 100% availability
Coordinate and manage projects
Experience in dealing with vendors and users at all level
Oversee the work of the projects and ensure on time completion
Document project progress
Ensure that IT actively contributes to cost saving and revenue generating strategies
Coordinate, introduce, implement, continuously manage and use best practice of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively.
Ensure Information Technology standards and best practices are communicated, implemented and measured.
Support the business in the preparation of contingency plans & co-ordinates the regular testing.
Support all the IT related issues in the company.
Supervise and support the activity of the IT Butlers

PERSONAL ATTRIBUTES
Sound Computer knowledge in Opera System, MICROS and MS office applications etc.
Good project management skills
Pleasant personality
Neat appearance
Displays initiative
Customer/people-oriented
Pro-active and requires minimum supervision
Oral and written fluency in English
Team player
Additional Information
PERSONAL ATTRIBUTES
Good organisational skills
Good level of engagement with residents
Ability to manage a multi-cultural workforce
Excellent leadership & communication skills
Display high levels of integrity, dedication and support for continuous improvement
Flexible management style to meet the challenges of a changing work environment
Good knowledge of the entire Front Office Operations
Must be a self-starter, coach & mentor who can motivate the Team to perform their best
Knowledge of Opera Property Management System preferred

IT Supervisor