IT Specialist

Kursi Group Limited - IT Specialist

Kursi Group Limited is one of Nigeria’s leading diversified conglomerates, recognized for responsible resource management, ethical business practices, and operational excellence. Headquartered in Abuja and duly incorporated with theNigeria Corporate Affairs Commission, the Group operates across mining, mineral processing, jewellery manufacturing, engineering, technology, agriculture, finance, and international trade, with major operational footprints in Kwara and Plateau States.

Driven by a vision to create sustainable economic value through innovation and responsible enterprise, the Group has established an integrated value chain that transforms Nigeria’s natural resources into globally competitive products and services. Through its subsidiaries, Kursi Group combines local expertise, advanced technology, and international best practices to support industrial growth, job creation, and community development.

We are recruiting to fill the position below:

Job Title: IT Specialist

Location: Abuja (FCT)

Employment Type: Full-time

Job Description

• The IT Specialist provides technical management of Kursi Group’s information technology environment, with responsibility for infrastructure, enterprise applications, information security and IT asset governance across all Group locations, and for day-to-day IT support to staff.
• The role combines hands-on technical authority with the planning, standard-setting and oversight needed to keep the Group’s systems secure, reliable and aligned with its operational and compliance requirements.
• The role also provides technical direction and supervision to the IT Officer covering the Bode Saadu and Ilorin locations, setting the standards by which IT service is delivered, reviewing performance, and ensuring a consistent, secure and well-documented IT environment across all Group locations.

Key Responsibilities

Day-to-Day IT Support:

• Provide hands-on daily IT support to staff, responding to requests and faults in person and remotely, and keeping users informed until closure.
• Maintain the working condition of desktops, laptops, printers, scanners, phones, email and Microsoft 365 applications used by staff.
• Prepare and configure workstations, accounts and equipment for new joiners, and retrieve and reset equipment for leavers.
• Support meetings and presentations by ensuring projectors, screens, conferencing tools and office connectivity are working.
• Carry out routine checks of office equipment, network, backups and attendance devices, and fix issues before they disrupt work.

End-User Services and Technical Escalation:

• Own the delivery of IT services across the Group, ensuring requests and incidents are logged, prioritised, resolved and closed within agreed service timelines.
• Diagnose and resolve complex hardware, software and systems incidents, including device and data recovery, applying root-cause analysis to prevent recurrence.
• Act as the first technical escalation point for Group staff, and provide structured IT orientation and training to staff during onboarding.

Enterprise Applications and Identity Management:

• Administer and optimise the Group’s business platforms, including Zoho and Echo CRM, covering configuration, user roles, permissions, integrations and system-level troubleshooting in collaboration with process owners.
• Govern user identity and access lifecycle management, ensuring accounts, email and system privileges are provisioned and revoked in line with HR joiner, mover and leaver notifications.
• Oversee the deployment, configuration and integrity of biometric attendance systems, and ensure reliable attendance data is available to HR.
• Manage software licensing, patch management and update cycles across the Group’s computing estate.

Network, Server and Infrastructure Management:

• Design and configure, administer and monitor the Group’s network and server infrastructure, including LAN, Wi-Fi, routers, switches, firewalls and VPNs, to maintain high availability and performance.
• Manage relationships and service levels with internet service providers and technology vendors, and drive prompt resolution of outages.
• Lead infrastructure design and deployment for new offices, sites and workstations.
• Maintain up-to-date network diagrams, IP allocations and configuration baselines.

Information Security, Data Protection and Business Continuity:

• Implement and enforce information security controls, including endpoint protection, firewall policy, password standards and access control management.
• Oversee backup and recovery arrangements, and validate restoration through periodic testing.
• Ensure IT systems and stored data comply with the Nigeria Data Protection Act (NDPA) and the Group’s confidentiality requirements.
• Lead the response to security incidents, suspected breaches and loss of data or devices, and escalate material risks promptly to the Head, Human Resources and Administration.

Technical Oversight of Site IT (Bode Saadu and Ilorin):

• Provide technical direction, supervision and performance management to the IT Officer covering the Bode Saadu and Ilorin locations.
• Define and enforce standard operating procedures, security baselines and service standards for both locations, and monitor compliance.
• Provide advanced remote and on-site technical support for complex incidents escalated from site, and conduct periodic site visits and assessments.
• Review and authorise IT equipment requests and expenditure raised by the IT Officer, and consolidate asset, support and incident records from both locations.
• Coach and develop the IT Officer to build technical capability and sound judgement.

IT Asset Governance, Procurement and Vendor Management:

• Maintain the Group IT asset register as the central record of IT equipment, ensuring traceability of equipment, assignment and status.
• Govern the issue, return, replacement and decommissioning of IT equipment, including asset recovery during staff exit.
• Develop technical specifications, evaluate vendor quotations and validate deliveries to ensure value for money and fitness for purpose.
• Manage warranties, maintenance contracts and vendor performance.

IT Projects, Planning and Technology Advisory:

• Plan, lead and deliver IT projects, including system upgrades, migrations and new deployments, with minimal disruption to operations.
• Implement preventive maintenance and capacity planning to reduce recurring incidents and downtime.
• Engage with department heads to understand business requirements and translate them into effective technology solutions.
• Evaluate new technologies, tools and solutions, and provide technical input to management on options that improve efficiency, productivity and cost-effectiveness across the Group.

Policy, Documentation and Management Reporting:

• Implement and enforce the Group’s IT policies, procedures and standards, including acceptable use, email, password and data handling, to safeguard reliability, compliance and security.

• Work with the IT Consultant on system design, security and vendor decisions, as required, and implement agreed recommendations.

• Refer major infrastructure, security and expenditure decisions to the Head, Human Resources and Administration for approval, with input from the IT Consultant where required.

• Maintain comprehensive technical documentation of systems, configurations and procedures to support continuity, knowledge transfer and training.

• Prepare periodic management reports to the Head, Human Resources and Administration on service performance, downtime, assets, risks and security posture across all locations.

• Qualifications and Experience

Education

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or a related field is required.

Experience

• Minimum of six (6) years’ progressive experience in IT systems, infrastructure or network administration, including experience supervising IT staff and delivering IT services across more than one office or site.
• Demonstrated experience administering networks, servers, identity and access, backup and recovery, and end-user environments in a multi-user organisation.
• Experience administering enterprise business applications such as CRM, accounting or HR systems is required.
• Experience in a multi-site or industrial organisation is an advantage.

Certifications:

• Relevant professional certification such as CompTIA A+/Network+, CCNA, Microsoft or equivalent is an advantage.

Required Skills and Competencies:

• Advanced diagnostic and root-cause analysis capability across hardware, software, server and network environments.
• Strong command of Windows and Microsoft 365 environments, server administration, and email and identity management.
• Solid grounding in networking, firewalls, VPNs and information security p