About this role

Job Description

Job ID#: 65168

Job Category: Information Technology

Position Type: Full Time

Remaining Positions: 1

Details:

Job Responsibilities:

Will act as subject matter expert on tools, programs and applications unique to the client environment
Will act as the go-to resource who helps resolve complex issues
Will match project priorities to industry best practices
Provide training to consultant teams and end users as needed
Ensuring that KB articles are accurate and sufficient for 1st level support
Where necessary, writing, amending or removing KB articles
Ensuring and coordinating adequate level of understanding within the Service Center to ensure issue resolution
Participate in the creation of training material
Track and document process changes and ad hoc reporting requirements
Lead continuous improvement actions
Train, mentor, and coordinate the activities of other members of the team

Details:

Skills, Licenses, Knowledge, Education and Training Requirements:

Prior experience as a Service Desk agent
1-4 years" experience as an IT Specialist subject matter expert
A keen interest in new technologies, ability to learn quickly and high level of motivation
Knowledge of client specific business tools
Knowledge of SharePoint Administration and configuring permissions in the SharePoint environment
Knowledge of Information Management Policies
Documented history of working in the area for which they are an expert
Ability to understand industry best practices and can communicate those insights to help improve business model
Prior support of client"s users and the client environment
Attendance and schedule adherence are requirements of this position

Level of Knowledge, Skills, and Authority:

Knows and applies advanced concepts, practices and procedures of particular field of specialization
May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position
Under minimal supervision, performs work that is varied and that may be somewhat difficult in nature, but usually involves limited responsibility
Resolves most questions and problems, and refers only the most complex issues to higher levels
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pay Range:

IT Specialist II