IT Specialist

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

As an IT Specialist, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. This position will be responsible for the effective and efficient day to day operation of a fast paced premier dining establishment.

What you will be doing:

Reporting to The IT Manager, supports the delivery of technology services by ensuring the smooth operation and stability of property-based IT systems. Working closely with the IT Regional Team and the broader Technology Services Team, the IT Specialist plays a key role in supporting day-to-day IT support, service requests, and ensuring alignment with company IT standards.

• Provides timely, professional, and friendly technical support to all property colleagues and end-users.
• Troubleshoots and resolves hardware, software, and network connectivity issues at the desktop and device level.
• Installs, configures, and maintains computers, printers, mobile devices, and peripherals.
• Deploys and sets up new equipment, including imaging, driver installation, and device configuration.
• Manages and maintains accurate records of IT assets, hardware inventory, and software licensing.
• Logs, tracks, and follows up on support tickets to ensure timely resolution and a positive user experience.
• Supports the onboarding and offboarding of colleagues by preparing and recovering IT equipment and system access.
• Monitors antivirus, backup systems, and basic network connectivity, escalating alerts as needed.
• Executes IT-related tasks and projects as directed by the IT Manager.
• Follows and upholds Accor IT standards, data security, compliance, and safety policies always.
• Performs other duties as assigned.

Qualifications

• Your experience and skills include:
• University or college degree, diploma, or technical certification in IT/IS or a related field.
• 1–2 years of hands-on experience in IT support, help desk, and/or infrastructure.
• Foundational IT Support certifications such as CompTIA A+, Google IT Support Certificate, or Microsoft Fundamentals (Preferred).
• Experience or understanding of hotel or hospitality operations is an advantage.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Highly organized, detail-oriented, and proactive.
• Ability to work independently with a strong sense of accountability.
• Eagerness to learn, grow, and take on new challenges in a dynamic hospitality-technology environment.
• Visa

Requirements

• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Additional Information

• About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

• Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Annual salary of $60,000 - $70,000/year

• Subsidized staff accommodation assistance provided

• One complimentary meal per shift in our staff cafeteria

• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)

• Comprehensive wellness platform for employee mental health and wellbeing support

• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course

• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events

• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

• Note: This description is intended to convey information essential to understanding the scope of the IT Specialist position and it is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with this role.